US_Service Support Specialist_CO

Position: US_Service Support Specialist_CO I
Customer Service Representative
The Fountain Group is hiring for a prominent client!

Location:

Indianapolis, IN

Schedule:

100% Onsite
Pay: $28/hour
Duration: 1-year contract

Shift:
Training:
Monday-Friday, 8:00 AM - 5:00 PM
Regular

Schedule:

Monday-Friday, 12:00 PM - 9:00 PM (2nd Shift)
Are you a customer service professional who thrives in a fast-paced environment and enjoys solving problems? We're looking for a Service Support Specialist to provide operational support, assist field service teams, and deliver exceptional customer service while managing multiple priorities.
Responsibilities:

• Serve as the primary point of contact for field service representatives, providing phone support and resolving inquiries
• Research, analyze, and troubleshoot issues related to resource dispatching, case creation, spare parts distribution, and service operations
• Coordinate with internal teams to ensure timely issue resolution
• Maintain accurate documentation and follow established quality procedures
• Balance multiple priorities while delivering high-quality customer service
• Identify process improvement opportunities and recommend solutions
• Communicate effectively with teammates, stakeholders, and leadership
• Support evening and occasional weekend coverage based on business needs

Required Qualifications:

• Associate's degree
• At least 1 year of customer service experience
• Strong problem-solving and decision-making skills
• Excellent organizational and multitasking abilities
• Strong verbal and written communication skills
• Intermediate computer proficiency with Microsoft Office
• Ability to quickly learn new systems and develop product knowledge
• Positive attitude, customer-first mindset, empathy, and adaptability

Preferred Qualifications:

• Bachelor's degree in Business, Finance, Accounting, or Supply Chain
• SAP experience
• Salesforce experience
• Experience with Google Workspace (Google Apps and Drive)
• Advanced data entry and administrative skills

If you're looking to grow your customer service career with a global industry leader, we'd love to hear from you!
Apply today!
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