Crew Scheduler, Customer Service​/HelpDesk

Crew Scheduler

Republic Airways is recruiting Crew Schedulers who are decisive, dependable, and able to thrive in a fast-paced and high-pressure work environment. Republic Airways Crew Schedulers come from a wide range of backgrounds, education, interests, and experience. Our team is a vital part of Republic's success in being the BEST regional airline of choice. Crew Scheduler duties include ensuring every flight operates on time with a legal and qualified crew, crew member schedules remain legal per FARs and Union contracts, notifying crew members of changes to their schedules and supporting Crew member needs.

Republic's Crew Scheduling team works on-site at our state-of-the-art System Operations Control (SOC) located at our Headquarters in Indianapolis, Indiana. Crew Schedulers are required to work any assigned schedule awarded by seniority bid, including early mornings, evenings, overnights, weekends, and holidays.

What you'll love about this position

• Competitive starting wage
• Quarterly performance compensation incentives
• PTO plan and 9 Company paid holidays
• Four-day work week consisting of 10-hour shifts (3 days off)
• Shift trade flexibility
• Exciting team atmosphere
• Opportunities for career advancement
• Free or reduced-rate travel privileges on American, Delta, and United airlines and 30+ air carriers worldwide for employee and eligible family members
• Discounts and perks at a variety of companies including resorts, cell phone providers, cruises, hotels, and car rentals
• Comprehensive medical, dental and vision insurance plans
• 401k with Company match

Responsibilities

• Ensure compliance with applicable FAA regulations, Union contracts, and Company policies
• Assign all flights to a legal and qualified crew for an on-time departure
• Coordinate quick recovery of open flying due to irregular operations, crew member call-offs, management removals, and legalities
• Anticipate operational disruptions and propose cost-effective solutions
• Implement time-sensitive decisions to solve disruptions to the daily flight schedule
• Coordinate with dispatchers and support departments to resolve operational issues
• Ensure changes to the published schedule are communicated to crew members in a timely manner
• Assist with on-the-job training of new hire crew schedulers
• Provide 24/7 support to Pilots and Flight Attendants by processing sick calls, trip trade and drop requests, general schedule inquiries, and other daily schedule modifications
• Book hotel accommodations, deadhead travel, and ground transportation
• Provide exceptional and timely customer service to the crew members
• Maintain a strong working knowledge of federal aviation regulations and applicable collective bargaining agreements
• Collaborate with internal departments for a safe, efficient, and reliable operation
• Communicate professionally with coworkers and vendors
• Uphold Republic Airways' BEST guiding principles
• Other duties as assigned or required

Minimum Qualifications

• Minimum of a High School Diploma or GED equivalent
• Remarkable customer service experience
• Stable work history with reliable attendance
• Thrive in a high-stress, high-volume working environment
• Critical thinking with a passion for problem-solving and attention-to-detail
• Multitask while maintaining a sense of urgency and follow-through
• Excellent verbal and written interpersonal communication skills
• Comfortable working with a variety of variables in situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Self-motivated and able to work individually and within a team environment
• Experience in Windows OS, including Microsoft Office Suite and various web browsers and ability to learn new programs
• Able to speak, read, understand, and write English
• Able to sit or stand at a workstation for 10-hour shifts

Preferred Qualifications

• Bachelor's degree in Aviation
• Previous airline experience
• Desire to expand operational knowledge and grow professionally within Republic

Travel Requirements

• Travel up to 10% of the time, including nights, weekends, holidays, and overnight stays.

Equal Opportunity Employer, Disability and Veteran Accommodations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.