Global Vehicle Comm Center Agt
Listed on 2026-08-30
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Customer Service/HelpDesk
Call Center / Support, Clerical, Customer Service Rep
Call Handler
Handles routine and emergency calls from within and outside of Fed Ex, and dispatch the appropriate personnel.
Essential Functions
- Records all calls and update access database.
- Runs needed reports, track call trends.
- Schedules mobile crews at efficient locations to be able to respond to calls.
- Monitors radio calls and telephones and transfer as needed.
- Perform other duties as assigned.
Minimum Education
High school diploma/GED
Related experience may offset degree requirements and related education/degree may offset experience requirements.
Minimum Experience
Two (2) years related ramp or dispatch experience.
Knowledge,
Skills and Abilities
Demonstrated knowledge of ramp locations (slides and door locations).
Proficient in use of PC (Microsoft word and excel).
Ability to work busy office situation with multiple dispatches and phone calls.
Excellent human relations and communications skills.
Job Conditions
Ability to complete appropriate training.
Ability to work multiple and varying shifts based on business needs.
Preferred Qualifications:
Pay Transparency:
Pay: ( SH24) $18.87/hr - $26.42/hr
Additional Details:
The desired location for this position would be Indianapolis, IN. Employees will be required to work at the Fed Ex location five days a week.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant:
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)
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