Order Fulfillment Specialist

Hello,

Our client is currently seeking a ­­­­­­­­
Order Fulfillment Specialist for a prominent client of ours. This position is located in ­­
Indianapolis, IN. Details for the position are as follows:

Job Description:
Pay: $26
Duration:18 months

The Order Fulfillment Specialist is responsible for ensuring a seamless order-to-delivery experience for customers. This role manages customer inquiries, resolves issues related to products, pricing, invoicing, and logistics, and identifies opportunities to improve processes and overall service delivery.

Key Responsibilities

• Manage customer inquiries throughout the entire order lifecycle, from order placement through delivery, while proactively identifying and resolving potential concerns.
• Process order replacements, returns, credits, debits, and order changes in accordance with established procedures and guidelines.
• Provide specialized customer support and subject matter expertise by tracking, analyzing, and reporting on specific customer functions and activities.
• Coordinate communications related to product promotions, process changes, and marketing programs.
• Serve as a key resource for internal and external stakeholders, recommending process improvements that enhance customer satisfaction and service delivery.
• Monitor customer and product trends to proactively identify issues, resolve concerns, and negotiate effective solutions with internal teams.
• Maintain and continuously improve the quality system to support organizational quality objectives and service standards.
• Collaborate cross-functionally with internal teams to resolve order, product, pricing, invoicing, and logistics issues.
• Complete special projects and other duties as assigned by management.

Minimum Requirements

• Associate’s Degree with at least 1 year of customer service experience
  , OR 3+ years of customer service experience in lieu of a degree.
• Strong verbal and written communication skills.
• Excellent problem-solving and customer service abilities.
• Ability to manage multiple priorities and work effectively with both internal and external stakeholders.
• SAP and Salesforce experience preferred.