Order Fulfillment Specialist

** Order Fulfillment Specialist*
* ** On-Site Role*
* ** Hybrid Schedule - Remote Mon & Fri On-Site Tues, Wed & Thurs:
After Training:

Hours:

9am - 6pm EST (Can be subject to change for business need)*
* ** Training

Schedule:

8am-5pm EST*
* ** Role Overview:*
* Entry-level opportunity with significant complexity and a strong focus on  
** customer service, problem-solving, analytical thinking, and learning agility** . The specialist will interact daily with customers, Sales, and internal stakeholders while managing orders, escalations, and process-related issues.

*
* Key Responsibilities:

*
* + Manage customer orders, inquiries, and escalations.

+ Track orders, review order history, pricing, and product availability.

+ Identify process inefficiencies and SOP gaps and contribute to process improvement.

+ Navigate multiple systems and communicate solutions clearly to customers.

+ Handle a high volume of calls and email requests while maintaining productivity and accuracy.

** Systems/Technology:*
* +  
** Salesforce Service Cloud**  - highly preferred.

+  
** SAP**  - preferred;
Roche-specific SAP experience is not required.

+ Tableau and Google Workspace.

+ Comfortable using AI tools such as Gemini is a plus.

+ Strong overall computer literacy and ability to navigate systems efficiently are important.

** Ideal Candidate:*
* + Strong customer service background, preferably in a  
** call center/customer support environment** .

+ Excellent problem-solving and analytical skills.

+ High learning agility and ability to absorb a broad range of information.

+ Detail-oriented, proactive, self-motivated, and able to see issues through to resolution.

+ Takes ownership rather than immediately escalating problems.

+ Strong communication skills and professional presence.

+ Healthcare, medical device, diagnostics, or other regulated-industry experience is  
** preferred but not required** .

*
* Education:

*
* + Associate degree or higher is preferred/expected.

+ Candidates without a degree may still be considered if they have  
** substantial, directly relevant experience**  (e.g., 10+ years in customer service/order management and strong ERP/CRM experience).

** Training &

Schedule:

*
* +  
** 9-12 weeks of onsite, classroom-based training** , including shadowing.

+ Initial schedule: approximately  
** 9:00 AM-6:00 PM** , subject to business needs.

+ Contract duration:  
** 18 months** , with potential opportunities to extend or pursue other positions.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.  _

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type._  Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  ()  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly…