US_Order Fulfillment Specialist I_CO

Fulfillment Specialist I_CO

Indianapolis, Indiana

Hybrid

Contract

Title:

Fulfillment Specialist I_CO

Job Overview

The Order Fulfillment Specialist is responsible for ensuring a successful order-to-delivery experience. This role involves managing customer inquiries via phone and email, troubleshooting issues related to products, pricing, invoicing, and logistics, and identifying areas for process improvement to enhance service delivery.

Key Responsibilities

• Respond to customer inquiries from inception to delivery, proactively rectifying potential concerns.
• Manage order replacement, return, credit, debit, and order change actions according to procedural guidelines.
• Provide specialized support and subject matter expertise to track, analyze, and report on specific customer functions.
• Coordinate communications for the implementation of product promotions, process changes, and marketing programs.
• Act as a key resource for internal and external stakeholders, recommending process changes to improve satisfaction.
• Monitor customer and product trends to proactively resolve issues and negotiate solutions with internal groups.
• Maintain and continuously improve the quality system to achieve organizational quality objectives.
• Execute special projects as assigned by management.

Minimum Requirements

Associates Degree with at least 1 year of customer service experience, or more than 3 years of previous customer service experience. Proficiency in SAP and Salesforce systems preferred. Excellent verbal and written communication skills.

Job Classifications

Category:
Business Support

Occupational Class: 43-4051 - Customer Service Representatives

Grade Framework: BU3, BU4, BU5

EEO Code: OC
- Office and Clerical

Skills:

You will receive the following benefits:

• Medical Insurance
  - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy.

Applicants need to make their needs known in advance.