Service Leadership Programs Education & Training Specialist

This position requires working in the Indianapolis office at least three days per week, with the potential for additional in-office days as needed.

POSITION OBJECTIVE/JOB SUMMARY:

Work directly with the Administrator of Service Leadership Programs (SLP) Education and Training to design, manage, implement, and evaluate youth protection and SLP training initiatives within Kiwanis International’s learning ecosystem. This role will support the expansion and optimization of our online training portfolio across all five SLP program lines, including course development, LMS configuration, user management, reporting, and data integrity.

ESSENTIAL FUNCTIONS:

Responsibilities include coordinating digital learning projects, maintaining training workflows within the learning management system, monitoring course completion analytics, and ensuring training content aligns with organizational and program standards. This position also collaborates across departments to launch new initiatives, campaigns, and projects that strengthen engagement and drive membership growth across all club lines.

Online Education and Training (50%)

• Serve as a primary staff providing oversight and technical support of online training courses, data integrity with Kiwanis Engage interface and LMS configuration. Currently, these courses include the Global Leadership Certificate, SLP advisor and chaperone youth protection and other SLP trainings on multiple learning management systems. Other education offerings may be developed in the future.
• Assist with planning, coordinating with SLP program subject matter experts, testing and launching online courses and developing related promotional communications, such as social media and electronic newsletter announcements.
• Serve as primary staff member responsible for designing evaluation surveys, managing feedback workflows and generating qualitative and quantitative training and course completion data reports to assess training effectiveness and learner engagement.
• Respond to phone calls and emails related to training access, LMS navigation, course completion, and general program inquiries.

Live Education and Training (10%)

• Assist as part of a team in developing and delivering training content and materials for live online and in-person education, including webinars, seminars, and convention workshops.
• Facilitate and deliver youth protection and SLP membership development training in both virtual and in-person formats.
• Collaborate with communication staff to maintain and update youth protection and Key Leader webpages including frequently asked questions, education and training messaging, and materials for education initiatives for website.
• Support additional program education offerings as needed.

Key Leader Support (35%)

• Communicate with all Key Leader event stakeholders (Kiwanis volunteers, chairs, and facilitators) to coordinate and align schedules, program guidelines, and processing contracts.
• Use project management tools to update activity timelines and workflow ensuring all tasks remain on schedule.
• Process, verify and track event-related payments and financial documentation in SharePoint.
• Manage budget, training materials inventory and prepare mailings to event hosts.
• Track, input, and review event evaluations, and prepare annual reports summarizing data and findings.

Special Projects Support (5%)

• Brainstorm and collaborate on new initiatives designed to grow membership and enhance value to current members.
• Support marketing and promotional campaigns for new and existing projects.

Other Functions:

• Participate in staff meetings.
• Schedule, participate or lead project meetings as needed to accomplish timely goals.
• Create and maintain Standard Operating Procedures (SOP) as related to the…