Regional Sales Engineer - Console Products

Role Overview

The Regional Sales Engineer (RSE) for the Tait LifeX Console Product offering plays a key role in the successful design and implementation of the Tait LifeX communication solutions, as well as providing technical training for Tait's respective Customers and/or Channel Partners. The RSE participates primarily in a pre-sales technical support capacity, providing system design guidance and technical expertise during the sales cycle.

The RSE may from time to time be tasked with supporting customer and/or Channel Partner RFP responses, detailed designs, presentation support, quote generation and Tait pre-sales technical product training to Tait's Channel Partners.

As a secondary role, the RSE may be called upon to provide post sale detailed technical and/or product end‑user training on behalf of Tait and/or it's Channel Partners. This may include but is not limited to leading and delivering Tait LifeX product training during the Tait system implementation process, providing guidance on configuration or programming best practices, or providing other technical oversight and guidance with/to Tait's Channel Partners as directed.

The Tait RSE is a primary technical interface between Tait's customer, Tait's Channel Partners and the Tait organization. Knowledge of commercial issues, technical requirements and the sales process is also required. It is critical that the customer perceives Tait to be a responsive, innovative, competent, and professional organization. How the RSE behaves and communicates with the customer and Channel Partner will drive a large part of that perception.

It is expected that the role will involve anywhere from 35% - 45% travel.

The RSE will be expected to continue to acquire skills and knowledge through both training and experience in some of the following areas:

• Oral and written communication
• Presenting to small and large audiences
• Customer Service skills – responsiveness, accuracy, reliability, empathy, assurance
• Existing and proposed markets for Tait products
• Design and implementation of voice dispatch console solutions and third-party application integration
• Emerging Communications and Network Technologies
• Company organisation, structure and engineering interfaces
• Tait Quality system
• Planning and resource estimation
• Problem solving
• Judgment

The RSE will be proactive in developing the skills and knowledge necessary to provide top quality customer support. This will be supported by Tait in the form of specialized training and support from our strategic partner Frequentis, as well as Tait in New Zealand.

Frequent and extended periods of travel are a requirement for this job.

Main Work Areas

• Regional Sales Engineering provides daily support to the Regional Sales Manager responding to technical inquiries, investigating console product functional application and validation, conducting quote development, providing channel partner and/or end customer assistance in development of the LifeX console solution, delivering technical training and supporting the technical responses to bids and tenders.
• Regional Sales Engineers will assist in the creation of technical specification templates to be used for influencing bid tenders, inclusive of creating value proposition and messaging.
• Regional Sales Engineers will engage third party partner vendors supporting application integration, testing and attending training for products that enhance Tait's LifeX console offering.
• Interact with customers (inclusive of Dealers and Distributors as applicable) and staff in a positive and professional manner and taking into account our values of commitment to listen, courage to act and integrity to deliver what we promise.
• Provide customers confidence about Tait's technical competence and responsiveness.
• Ensure that any commitments made to the customer are achievable within the committed timeframe and cost.
• Provision of technical advice to customers, dealers, distributors and regional sales managers on possible applications and constraints of Tait LifeX products and solutions.
• Detailed system design including:
• Console System Design
• Console System communication interfaces and Integration
• Console…