Planned Activities Specialist I

Job Title

Pay Range $40hr - $45hr

• Bachelor's degree in Engineering, preferably Biomedical Engineering or Mechanical Engineering.
• 1–5 years of experience.
• Successfully training or certification as defined by RD Services Leadership and policy.
• Knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Good written/verbal communication, organization and prioritization skills.
• Effective customer service skills, which includes a positive attitude and helpful customer interaction.
• Ability to travel, including some overnight travel, is required.

• Performs on-site preventative maintenance, installation, and technical updates on company products.
• Diagnoses mechanical, hardware, software and system failure, using established procedures as necessary when performing preventative maintenance, installation, technical updates activities, and routine reagent conversions.
• Documents all activity in a manner compliant with the company's quality procedures.
• May adapt procedures, processes, tools equipment and techniques to meet the more complex requirements of the position.
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
• Schedules and performs preventative maintenance, installations, and modifications as required per department policy.
• Responsible for ensuring and maximizing customer satisfaction with equipment and related products.
• Promotes effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base.
• Completes and documents all service and customer account related reports, updates, and emails in a timely and professional manner, compliant to all company quality procedures and guidelines.
• Maintains expenses within departmental guidelines and controls inventory and all company property.

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.