Bilingual Tax Call Center - CSR

Bilingual Tax Call Center - CSR

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Revenue (DOR):
The Indiana Department of Revenue team is comprised of over 700 staff that are located in 13 locations across the state of Indiana. We work collaboratively with the Indiana Governor's office, the General Assembly, state agencies, individuals, business owners, corporations, tax practitioners, and a variety of tax program participants to administer Indiana's tax laws. DOR administers over 65 tax types and annually processes nearly $21 billion of tax revenue.

Our mission is to serve Indiana by administering tax laws in a fair, secure, and efficient manner.

The Tax Call Center CSR (Tax Analyst) works to ensure the highest level of customer focus, with a strong commitment to the taxpayers of Indiana through continuous, innovative methods to increase accuracy, efficiency, and productivity in all areas of departmental operations tax administration. Experience is preferred but not required. A comprehensive 6-week tax training program will be provided to all new employees, along with ongoing training and support.

This role requires that you are fluent in speaking, reading, and writing in English and Spanish.

Salary:
The salary for this position traditionally starts at $42,900.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

The essential functions of this role are as follows:

• Prepare, conduct, and evaluate training courses for individual and sales tax and with procedural issues.
• Correspond with taxpayers by telephone, in writing, or in person for providing technical tax information, tax law interpretation and procedural information in order to ensure compliance with state and federal laws.
• Provide assistance to taxpayers in person, by phone, or mail by advising, instructing, and furnishing information with respect to taxes collected by the Indiana Department of Revenue (DOR) (sales, withholding, income, county innkeepers, food and beverage, motor corporations, motor fuel and special taxes);
• Audit various Department of Revenue tax returns and contacts taxpayers.
• Compute and issue refunds or delinquency notices.
• Compare state and federal tax returns to ensure accuracy of state return.
• Compute and assess penalty and interest paid on delinquent taxes.
• Establish payment plans for a taxpayer or business.
• Assist lower-level Tax Analysts regarding policy interpretation and procedures.
• Assist supervisor with workload distribution and short-term planning.
• Interpret and apply state and federal tax laws, rules, and regulations in identifying and resolving technical tax problems.
• Collect data or information necessary for the conduct of a public hearing or trial.
• Prepare statistical reports regarding production and output and backlogs.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Extensive knowledge of state and federal tax laws, rules and regulations applying to each of the several types of taxes.
• Extensive knowledge of the procedures for properly preparing various tax return forms.
• Considerable knowledge of federal and state laws and legal procedures pertinent to estates and trusts;
• Ability to interpret and apply tax laws and regulations to individual situations.
• Broad knowledge of accounting and bookkeeping;
• Working knowledge of data processing procedures.
• Working knowledge of computers, both technical and word…