Mortgage Origination Customer Service Representative

We have an outstanding Contract position for aMortgage Customer Service Representative to join a leading Company located in the Indianapolis, INsurrounding area.

** US Citizenship is required.*
* ** Candidate must have the ability to obtain and maintain a Public Trust.*
* As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

As a Mortgage Origination Customer Service Representative, you will:

+ Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.

+ Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests.

+ Follow standard operating procedures for various topics, systems, and contact channels.

+ Document all of your contacts in a database.

+ Keep up to date on FHA mortgage processes and procedures.

To be a successful Mortgage Origination Customer Service Representative, you will possess:

+ The ability to navigate multiple computer systems and applications and utilize search tools.

+ Excellent time management skills and dependability.

+ Strong written and verbal communication skills, including telephone etiquette.

+ Keyboarding proficiency of at least 40 words per minute.

Basic Hiring Criteria:

+ High School diploma or equivalent.

+ Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)

+ Minimum of 1 year of contact center experience or telephone customer service experience

+ Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Desired

Qualifications:

+ FHA Knowledge/background

+ Bilingual in English and Spanish - verbal and written

+ Contact Center experience (Omnichannel)

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance