Licensing Analyst ​/ Business Administrator

Licensing Analyst / Business Administrator

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Professional Licensing Agency is seeking an individual to help protect the health and safety of the citizens of Indiana by providing quality, efficient service to all professional licensees, applicants, and the public. The fundamental purpose of this position is to provide administrative support to the board director, the licensing board/commissions, and to directly supervise the customer service representatives' projects across a broad scope of career opportunities.

As a State of Indiana employee, you impact the well-being of Indiana's communities every day. Role Overview:
The fundamental purpose of the Licensing Analyst/Business Admin is to provide exemplary licensing services to Indiana's professional and healthcare workforce by processing licensure applications in a swift and accurate manner. They will analyze information and make licensure determinations in conformance with federal and state licensure laws, rules, policies, and procedures. This position will support the professional licensure group within the agency.

Salary Statement:
The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:
The essential functions of this role are as follows:

• Resolve moderately complex issues related to one or more agency program areas.
• Provide guidance and delivers program assistance to businesses, agencies and individuals obtaining varying services.
• Evaluate the customers' needs and determines the feasibility of requests and what restrictions may exist.
• Contact businesses, individuals, and other local, state, or federal agencies to confirm or collect information and/or to respond to requests for information.
• Interpret and applies agency or state policies, regulations, and procedures related to program to ensure accuracy, completeness, and conformance to program requirements.
• Issue the proper documentation, registrations, permits, licenses, or other operating authorizations.
• Investigate, research, analyze, and presents policies, processes, legislation, regulations, and rulings related to the program for resolution of more complex issues.
• Provide guidance, training, and serves as a program resource to staff, other agency personnel, public and private business partners, and the general public.
• May be required to prepare and provide testimony as a witness during administrative hearings related to an agency program.
• May analyze licensing information submitted by the public to determine whether a license may be granted, denied, or if additional information is needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need for Success:
The ideal candidate in this role should minimally have either a High School Diploma or HSE diploma, and at least 1+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role. Related certifications and coursework may be considered for education or experience.

Specialized knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications. Extensive knowledge of agency policies, procedures, and guidelines. Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees. Ability to understand basic to intermediate accounting principles, methods, practices, and procedures. Ability to establish and maintain effective relationships with various governmental agencies and the general public.

Ability to research, investigate and analyze specific topics related to the program. Effectively communicate both orally and in writing. Ability to maintain the strictest confidentiality. Proficiency in Windows software products. Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program:
  Complete wellness activities to earn gift card rewards
• Health savings account, which…