Admin Support Assistant

This position is located within the Psychiatry and Mental Health Service at the Richard L. Roudebush Veterans Affairs Medical Center (RLR VAMC) located in Indianapolis, Indiana. The incumbent serves as the facility Mental Health Primary Care Management Module (PCMM) Coordinator for Mental Health Services at the Richard L. Roudebush Medical Center, including the associated Community Outpatient Clinics (CBOCs). The incumbent also serves as assistant to the service line leadership team.

PCMM Coordinator

This individual is responsible for maintaining the integrity of the PCMM database for all Mental Health Services throughout the hospital service area. PCMM historically has been used in Primary Care to assign patients to provider's panels and has been very useful in managing those panels.

Service Operations Management

The incumbent manages administrative functions for Psychiatry and Mental Health evaluation of institutional priorities related to improvement activities and accreditation requiring comprehensive knowledge of methods used to gather, analyze, and evaluate information.

Administrative Technical Expert

The incumbent will serve as the focal point, local authority and expert source for information for all administrative functions of psychiatry service.

Demonstrate the knowledge and skills necessary to complete the duties of the position. Such knowledge and skills include:

* Advanced working knowledge of mental health and psychiatry healthcare delivery processes, the mission and vision and core values of VHA, Medical

Center policies and procedures, and VHA directives regulations as they relate to mental health functions.

* Working knowledge and skill to perform various analytical tasks which will allow the incumbent to conduct comparative studies aimed at determining the effectiveness of mental health operations, workflows, systems, applications, management processes and/or policy and the applicability of higher-level directives to the activity.

* Applies advanced complex analytical and problem-solving methods and techniques. Working knowledge and skill necessary to take raw data, complete basic statistical data or analytical formulas to explain the question asked, or to clarity that a hypothesis may or may not be correct to provide further analysis.

* Analytical skills in applying and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature. Applies a wide range of methods used to gather, analyze, and evaluate information concerning management processes, draw conclusions based on information and provide, recommend appropriate actions, prioritize projects, and manage action items.

* Incumbent has general knowledge of mental health operations and components within the mental health setting.

* Working knowledge of CPRS Electronic Health Record, Vista systems, and Patient Centered Management Module application.

* Advanced knowledge is applied in developing new or modified work methods, management processes, procedures for administering program services, guidelines and procedures and for the conduct of administrative support functions or program operations.

* Excellent communication skills, both written and oral, to prepare memoranda, letters, policies, procedures, and variety of reports, and provide guidance and training to other Medical Center and CBOC staff appropriate to mental health capacity and integrity of mental health systems and its data.

* Excellent analytical skills required to provide reports based on the theory and principles of management and organization including administrative practices and procedures common to a mental health organization.

* Experience and knowledge using Excel to create worksheets that provide data for analysis, create formulas and functions, create various graphs and charts from data collected and created multiple worksheets within the workbook.

Work Schedule:

Monday - Friday, 7:30 am to 4:00pm

Compressed/Flexible:
Not Authorized

Telework:
Not Authorized

Virtual:
This is not a virtual position.

Position Description/PD#:
Admin Support Assistant/PD92976

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized