Patient Registration; Methodist

Position: Patient Registration (Methodist)
Patient Access Representative (Emergency, Outpatient, & Inpatient Services)

Experience Level: Intermediate

Schedule:

Rotating 12-hour shifts (Emergency Department) or standard outpatient/inpatient shifts depending on assignment

Department(s):
Emergency Department, Outpatient/Clinic, Main Admitting/Inpatient

Position Overview

The Patient Access Representative is the first point of contact for patients entering the hospital or clinic. This role plays a critical part in delivering an exceptional patient experience by creating a warm, welcoming environment and ensuring accurate registration and insurance verification across multiple hospital service areas.

Team members may be assigned or cross-trained in the Emergency Department, Outpatient/Clinic, or Main Admitting/Inpatient departments.

Emergency Department Responsibilities

The Emergency Department (ED) operates 24 hours a day, 365 days a year, and requires rotating 12‑hour shifts.

Schedule Example

+ Week A:
Monday, Tuesday, half‑day Friday, Saturday, Sunday

+ Week B:
Wednesday, Thursday, half‑day Friday

Key Responsibilities

+ Serve as the first point of contact for patients arriving via walk-in, ambulance, or helicopter.

+ Provide a calm, compassionate, and welcoming environment for patients and families.

+ Support registration at:

+ Front Triage Desk:
Check in walk-in ED patients.

+ Ambulance Bay:
Register patients arriving by ambulance or air transport.

+ ER Floor:
Complete bedside registrations using portable computers.

+ Confirm and update patient demographics and insurance information with a high level of accuracy.

+ Ensure IDs, insurance cards, and consent forms are properly documented in the EMR.

+ Support the self-pay process, offering guidance to uninsured patients.

+ Complete Medicare-required documentation when applicable.

+ Maintain professionalism and empathy in a fast-paced, high-stress environment.

Outpatient / Clinic Responsibilities

+ Provide a warm, professional greeting to all arriving patients.

+ Efficiently locate and verify patient records in the EMR system.

+ Verify and update patient demographic and insurance information.

+ Assist with checkout processes, including:

+ Scheduling follow‑up appointments

+ Charge entry

+ Answer questions regarding lab work, pharmacy services, or radiology procedures.

+ Ensure accuracy, efficiency, and excellent customer service throughout the patient visit.

Main Admitting / Inpatient Responsibilities

+ Welcome and assist patients entering hospital departments such as lab, radiology, surgery, and inpatient units.

+ Locate and verify patient information in the EMR system.

+ Update demographics and insurance coverage with precision.

+ Answer questions regarding lab, pharmacy, radiology, and inpatient processes.

+ Travel to inpatient units to complete bedside registration when necessary.

+ Maintain a patient-centered, compassionate approach in all interactions.

Required

Skills & Qualifications Must Haves

+ 2+ years of work experience (customer service or healthcare preferred)

+ Demonstrated empathy and compassion

+ Genuine passion for helping others

+ Strong technology and computer navigation skills

+ Ability to multitask in a fast-paced environment

+ Excellent communication and customer service abilities

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Final date to receive applications

This position…