Medical Customer Service Specialist

Description

We are seeking a Medical Customer Service Specialist to serve as the main point of contact for patients and healthcare providers. In this position, you will help ensure a positive experience for patients by answering inquiries, addressing concerns, verifying information, and supporting the routine operations of a medical office or healthcare setting.

Schedule:

Monday through Friday, 8:00 a.m.

- 5:00 p.m.

Key Responsibilities:

+ Deliver prompt, professional assistance to patients via phone, email, and in person

+ Manage patient registration, appointment scheduling, and insurance eligibility confirmation

+ Respond accurately to questions regarding billing, claims, and account matters

+ Maintain compliance with HIPAA regulations to safeguard patient information

+ Collaborate with clinical and administrative staff to coordinate patient services and communication

+ Document all interactions and track issues to ensure timely follow-up and resolution

+ Provide information to patients regarding office procedures, available services, and next steps

Requirements

+ Previous experience in a healthcare customer service or medical office support role preferred

+ Strong written and verbal communication skills

+ Proficient with medical billing software or electronic health records (EHR) systems

+ Ability to multitask and prioritize in a busy environment

+ Detail-oriented with strong organizational and problem-solving abilities

+ Knowledge of medical terminology is a plus

+ High school diploma required; additional healthcare or administrative coursework is ideal

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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