Hospitality Director

Hospitality Director

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit.

When they discovered people from other companies sneaking into their office, they knew they were on to something. Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more.

At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:

This is a new role supporting a new client in Indianapolis. The Hospitality Director is responsible for the strategic and operational leadership of top tier café operations, catering services, pantry management, and executive hospitality at the corporate headquarters. This role ensures a seamless, elevated guest and employee experience — from daily café service to executive-floor hospitality — while driving operational excellence, financial performance, and stakeholder satisfaction across all food and hospitality services.

• Café Operations
• Oversee daily operations of the corporate café, ensuring a polished, white glove level of service for all guests and employees
• Establish and uphold service standards that deliver a premium, hospitality-forward experience at every touchpoint
• Develop and enforce standard operating procedures (SOPs) for café service, presentation, and guest interaction
• Act as the primary point of escalation for service issues, resolving challenges quickly and discreetly
• Catering & Event Services
• Direct all catering operations for internal meetings, executive events, board functions, and special occasions
• Partner with culinary teams and vendors to design menus that align with client preferences, dietary needs, and budget goals
• Ensure food quality, presentation, safety, and sanitation standards are consistently met across all catering events
• Manage the end-to-end catering lifecycle, from order intake through setup, service, and breakdown
• Maintain a high-touch, concierge-level experience for internal clients, executives, and visiting guests
• Pantry Management
• Oversee stocking, organization, and presentation of all pantries and micro-kitchens throughout the headquarters
• Manage inventory, ordering, and vendor relationships to ensure consistent product availability and freshness
• Implement par levels and replenishment schedules to minimize waste and control costs
• Monitor pantry quality and cleanliness standards, conducting regular audits and spot checks
• Respond quickly to stockouts, special requests, or quality concerns raised by employees or leadership
• Executive Headquarters Hospitality
• Deliver a premium, white glove hospitality experience tailored to executive leadership, board members, and VIP guests
• Coordinate executive dining, private meetings, and high-profile visits with meticulous attention to detail
• Anticipate the needs of executives and their guests, proactively resolving issues before they arise
• Serve as a trusted liaison between executive assistants, facilities, and hospitality staff to ensure flawless execution
• Uphold the highest standards of discretion, professionalism, and polish in all executive-facing interactions
• Client & Stakeholder Relationship Management
• Build and maintain strong relationships with corporate stakeholders, executive assistants, and department leaders
• Lead regular service reviews and gather feedback to continuously improve café, catering, and pantry offerings
• Anticipate client and employee needs and proactively deliver solutions
• Financial & Administrative Oversight
• Manage departmental budgets, P&L, and cost controls across café, catering, and pantry operations
• Tr…