Back of House Specialist "Houseman"- Bottleworks Hotel

Back Of House Specialist

Step into the big leagues with Geronimo Hospitality Group, a collection of award-winning boutique hotels, restaurants, and clubs with cool people who believe the status quo sucks and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.

Built for the modern traveler, the 104-key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities.

We believe in rewarding effort and skill. Our team enjoys employee discounts, paid time off, training and development opportunities, 401K, medical benefits, 24/7 online care, pet insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the Back of House Specialist, you will cover multiple areas of the housekeeping department. You will maintain the hotel's public areas and grounds in a high level of cleanliness and organization in accordance with company and franchise standards and provide excellent customer service to the hotel's guests.

What your day will look like:

• Cleans and sanitizes assigned public areas in accordance with company policy.
• Assists front desk associates with deliveries to guest and meeting rooms and the cleaning of guest rooms after hours.
• Assists the executive housekeeper as needed with deliveries, cots, cribs, trash, etc.
• Ensures hotel equipment, such as carts, vacuums, and any other housekeeping equipment are maintained properly and secured.
• Provides excellent customer service that goes above and beyond to the hotel's guests. Immediately addresses guest's requests.
• Maintain, track and complete daily worksheet of mini-bar stock.
• Maintain mini-bar pantry including par stock, organization, and cleanliness.
• Ensure products in mini-bar are not expired. Comply with procedure to remove expired products as necessary.
• Ensure rotation of all mini-bar products.
• Maintain assigned mini-bar carts.
• Maintain and complete assigned floors and rooms requesting mini-bar service.
• Follow required safety and standard operating procedures.
• Report all mini-bar concerns to management including any guest issues.
• Receive, evaluate condition, separate, and launder soiled linen from guest rooms.
• Prepare required F&B linen in a timely fashion.
• Examine laundered items to ensure cleanliness and serviceability.
• Fold and/or press linen as appropriate.
• Maintain linen and laundry supplies such as cleaning and starching agents.
• Sweep, mop, and maintain cleanliness of laundry room.
• Store folded laundered items in linen supply area.
• Conduct inventories as assigned by the Housekeeping Manager.
• Keep linen area clean, stocked and organized.
• Properly attired in uniform and nametag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co-workers about the status of guest requests and assigned tasks.
• Replenish mini-bar items in rooms.
• Reports all incidents and injuries to the appropriate supervisor.
• Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
• Completes any other task requested by a supervisor, including training new associates.

What it takes to succeed:

Education:

• High school diploma or equivalent

Experience and/or training:

• Houseman/housekeeping and customer service experience, strong organizational skills, and attention to detail.

Mandatory requirement:

• U.S. work authorization (required).

Join a team that makes an impression. At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an equal employment opportunity employer.

Salary description: $15.00 per hour