Lab IS Support Technician

Description

Health system is seeking 1-2 experienced Med Tech-level professional to provide on-site operational support for the Roche Sysmex project. This role is non-technical and focuses on lab operations, not Epic or technical build activities. Candidates must have strong experience with middleware systems, and ideally Roche lab operations and/or Sysmex Caresphere, with familiarity in Navify..

This role involves providing Level 1 and Level 2 support for middleware systems that connect lab instruments to LIS environments across multiple hospital networks. The position is primarily remote with some travel (typically 2-3 days during certain weeks, some weeks with no travel), and mileage is reimbursed. Key responsibilities include supporting go-lives across the state (Roche for Chemistry/Lab Operations and Sysmex for Hematology/Care Sphere), training lab staff on workflows and systems such as Sysmex Care Sphere, Roche Lab Operations, and Navify, and ensuring proper system usage.

When onsite, duties include working with lab techs to validate the proper workflow of new software via instruments through wet testing, printing labels, running test orders, and confirming that results flow correctly through the software. This involves troubleshooting issues and maintaining documentation to verify that analyzers and middleware systems are functioning accurately and in alignment. The role requires strong organization, an understanding of middleware and LIS systems, and the ability to identify and resolve common issues such as interface failures, mapping errors, and system communication problems.

Typical day:

- Printing labels for testing- validate the new instrument

- A lot of testing involves putting blood on the instruments and having it run

- Work with team that gets all the orders to ensure it runs through the software correctly. Can get hung up in Cerner, Navify, etc.

- Troubleshoot what's going on, keep track of things and document them

- Stack of papers that proves the analyzer and the software are working in accordance with each other

- Documenting, networking internally

Middleware LIS most important

Other notes:

* Sysmex:
Hematology (Caresphere)

* Roche:
Chemistry (lab operations)

- Infinity would be relatable experience

- Roche D.I.

- not relatable experience

Middleware- access to ensure X group is placing orders and doing documentation, scanning documents and sent back to analyst team,

See that samples are there, running, new lab samples, etc.

Skills

roche, sysmex, caresphere, middleware, navify

Top Skills Details

roche,sysmex,caresphere,middleware

Additional

Skills & Qualifications

Other duties:

-Support high-volume lab testing and ensure accurate sample processing through Roche Sysmex systems.

-Validate results in Cerner and maintain proper documentation.

-Provide on-site assistance during go-lives, including potential off-hours and extended (40 hours) support.

-Collaborate with lab teams to manage workflow and troubleshoot operational issues.

-Travel extensively across Indiana, primarily central and southern regions, with overnight stays as needed.

Preferred:

Direct operational experience in Roche lab operations and/or Sysmex Caresphere.

Familiarity with Navify middleware in lab operations.

Previous experience supporting go-live activations in a lab environment.

Strong understanding of high-volume testing processes.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $35.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee…