Audio Video Engineer

Position: Audio Video Engineer I
** When you join Sallie Mae, you become a champion for all students.*
* We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

** What You'll Contribute*
* An Audio and Video Engineer I will be responsible for supporting the planning, administration, and technical support of Microsoft Teams Room system capabilities. Includes providing onsite event management support for strategic meeting events and conferences.

** What You'll Do*
* ** Event Administration, Support, and system Implementation (40%)*
* + Manage and support Sallie Mae conferencing technology platforms and events. Contribute to recommendations or alternatives that address existing and potential trouble areas in event operations across the site.

+ Ensure accurate system setup and new feature implementation in event technology stack. Currently these include Microsoft Teams, Webex, and Zoom.

+ Work closely with Manager of Conferencing Technology, vendors and Sallie Mae event owners to create & execute implementation & testing timelines;
Ensure timely implementation & smooth operations of event technology systems for attendees.

+ Partner with Desktop Support and vendors to plan hardware and infrastructure setup for events.

+ Contribute to modification recommendations to process workflows to optimize user experience.

+ Consult staff on using MS Teams features to create engaging virtual events.

+ Ensure compatibility and interoperability of events with Sallie Mae conferencing platforms.

+ Support testing, including end-user reviews, for modified and new systems. Provide post-implementation support.

+ Oversee active maintenance of system and business process documentation and training.

+ Travel is required occasionally related to job responsibilities, especially for the annual leadership meetings.

** Strategy, Planning and Deployment (25%)*
* + Assist the Manager of Conferencing Technology to facilitate event planning and scope discussions with event owners across the organization.

+ Assist with the review and analyze the effectiveness and efficiency of conferencing systems and develop strategies for improving or further leveraging these systems.

+ Assist the Manager of Conferencing Technology to create and maintain realistic timelines in conjunction with event stakeholders for setup and implementation of MS Team's events.

+ Stay abreast of developments in virtual event technologies. Actively research and recommend emerging technologies to support innovation in Sallie Mae meetings and events.

** Vendor Management (15%)*
* + Support the implementation of Conferencing Technology platforms and services.

+ Convey Sallie Mae strategic and operational needs to vendors; translate those needs into appropriate scopes of work, timelines, work plans, and budgets in consultation with the Manager…