Help Desk Specialist

On-Site IT Help Desk Specialist - Indianapolis, IN

Are you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running smoothly?

If you thrive in a fast-paced environment where no two days look the same-and you take pride in delivering great customer service with real technical solutions-this could be a great fit.

At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and moving forward. As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the organization stay up and running while continuously improving how we use technology.

What You'll Do as an IT Help Desk Specialist
In this role, you'll serve as the first point of contact for technical support while helping drive efficiency, consistency, and improvement across our systems and processes.

You'll:

Provide first-line technical support across phone, email, remote tools, and ticketing systems, ensuring timely resolution with minimal disruption to the business
Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in maximizing productivity
Support and maintain devices and infrastructure including computers, mobile devices, printers, and network equipment to ensure reliable day-to-day operations
Track, document, and manage support requests in the ticketing system to drive visibility, accountability, and continuous improvement
Assist with business reporting by partnering with internal teams to develop and deliver solutions using tools like Excel, SharePoint, and Eclipse Report Writer
Collaborate with IT, business units, and vendors to resolve issues, improve systems, and implement effective solutions
Maintain knowledgebase documentation and build strong relationships across the organization through professional, responsive support
Adapt to changing priorities while following company policies, safety standards, and IT best practices to ensure compliance and consistency

What Makes You a Great Fit

2-year degree in a related field or equivalent work experience preferred
1-2+ years of IT support or help desk experience preferred
Strong knowledge of Microsoft Office products
Solid troubleshooting and problem-solving skills across hardware and software
Strong written and verbal communication skills with the ability to support users at all levels
Ability to prioritize tasks, manage time effectively, and meet deadlines
Strong organizational skills and attention to detail
A customer-first mindset with a focus on delivering high-quality support
Ability to work independently while also contributing as part of a team
Willingness to continuously learn and adapt to new technologies

What to Expect in This Role

A fast-paced environment where you'll be the go-to for solving technical issues and keeping the business running
A mix of hands-on troubleshooting, user support, and system problem-solving across a variety of platforms and tools
Daily interaction with teammates across the organization, building strong relationships while delivering responsive, solution-focused support
Ownership of support tickets and documentation, with clear expectations around accuracy, follow-through, and communication
Opportunities to identify and drive improvements in systems, processes, and overall user experience
A team-focused environment that values accountability, reliability, and a positive, solutions-driven mindset

Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and automation solutions. Our culture is built on hard-working, engaged people who treat one another-and our customers-with respect, integrity, and urgency.

At Kirby Risk, you're not just taking a job-you're building a career while helping customers transform their operations.

Benefits That Work for You
Kirby Risk provides a comprehensive benefits package, including:

Medical, RX, Dental, and Vision insurance
Life insurance & Employee Assistance Programs
Tuition reimbursement & on-the-job training
401(k) plan with company match & Profit Sharing
Paid Time Off (PTO)

If you're ready to be the go-to problem solver and make a difference every day, we'd love to connect.

Top of Form