Senior Director, Global Migration Delivery

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Role

The Senior Director, Global Migration Delivery is a high-impact leader responsible for transforming complex digital migrations into measurable business value for our most strategic customers. Operating at the "front-line" of the Global Migration Organization, you directly lead and scale a high-performing team of Migration Delivery Leads and Managers, ensuring they are equipped to navigate high-stakes technical environments. You serve as a critical bridge between internal Product and Engineering teams, Account Teams, and the customer's leadership, acting as a trusted advisor and a fractional extension of the customer's own workforce.

In this role, you are responsible for de-risking the migration journey by identifying technical roadblocks and business misalignments before they impact the timeline. You close the "Execution Gap" by operationalizing cutting-edge AI and automation tools-turning experimental R&D into predictable, accelerated results through your team of experts. By orchestrating a unified front between internal stakeholders and your global delivery squad, you ensure that every migration is delivered with the precision, speed, and technical integrity required for large-scale enterprise transformation.

Responsibilities

Customer Accountability and Value Alignment

* Serve as the single point of executive accountability for the delivery of migration engagements, overall customer experience, and project success.

* Coordinate all global delivery resources, overseeing the experience throughout the migration lifecycle to ensure value is delivered through standardized playbooks and automation tooling.

* Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals.

* Prioritize the most urgent delivery activities across multiple global pods, ensuring time is focused on high-impact migration milestones.

* Oversee enablement sessions for delivery teams on toolkit usage, migration forecasting, and pipeline hygiene.

Strategic Advisory and Stakeholder Management

* Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer technical and business leadership.

* Act as a trusted advisor by gaining trust through mutual goals, understanding the customer's business model, and applying proven migration archetypes to their problems.

* Solidify partnership commitments and drive innovation aligned with customers' business challenges.

* Increase customer engagement with migration products and identify major organizational barriers to successful cloud adoption.

* Partner with internal teams to drive adoption of internal tools (AI Agents, Assessment Sizers) to ensure platform stability and performance during transitions.

Technical Health, Adoption, and Risk Management

* Tooling Usage & AI Literacy:
Drive the use of AI-driven tools to automate routine migration tasks such as account assessment, data mapping, health monitoring, and meeting summaries.

* Escalation Ownership:
Serve as the primary interface for major incidents and technical roadblocks to protect customer revenue and project timelines.

* GDC Acceleration:
Work alongside the Global Delivery Center (GDC) to offload repeatable engineering tasks, allowing field teams to focus on high-value advisory work.

* Product & Engineering

Collaboration:

Forge strong multidisciplinary relationships with Engineering and Product Management to influence the roadmap for migration automation.

Required Qualifications

* Experience:

10+ years of relevant industry expertise in Customer Success, SaaS platform delivery, or Professional Services leadership in senior leader roles.

* Consulting

Skills:

Demonstrated ability to drive business value, handle high-pressure objections, and influence C-level conversations.

* People Management:
Proven track record of leading large, diverse, and global technical teams (Architects, Engineers, Delivery Leads).

* Industry Expertise:
Deep understanding of the broad impact of cloud migrations on a customer's business model.

* Communication:
Excellent ability to articulate technical issues to diverse audiences and translate complex…