Product Operations Specialist; Technical + LLM

Position: Product Operations Specialist (Technical + LLM)
Job Title:

Product Operations Specialist (Technical + LLM)

Location:

Remote Duration:
Contract - 6 months Pay Range: $56/hr $60/hr (W2) Job  About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description The Product & Regulatory Operations organization supports user and business safety across client platforms in partnership with product, engineering, legal, and cross-functional teams. We are seeking a Product Operations Specialist (Technical + LLM) to drive growth, engagement, and product quality through data-driven decision making and technical tooling. The ideal candidate will have strong experience in technical product operations, SQL, AI-assisted workflows, and dashboarding and a proven ability to build analytical solutions, accelerate workflows with AI, and improve programs through data analysis and automation.

Responsibilities:
Support program execution strategy across multiple products and platforms, including initiating 0-to-1 efforts, accelerating execution, and improving outcomes via programmatic and technical solutions. Write and optimize SQL queries, including CTEs and window functions, to collect, transform, and analyze product data and surface insights. Build and maintain dashboards and visualizations in tools such as Unidash and Google Sheets to support real-time decision making.

Leverage AI agents and tools to accelerate analysis, automate repetitive tasks, and prototype solutions. Identify program risks proactively, define data-backed mitigation plans, and communicate updates to cross-functional stakeholders. Perform program management to forecast roadblocks using data, strengthen cross-functional relationships, and execute with technical rigor. Contribute to data labeling and LLM training initiatives across organizations. Required Skills &

Qualifications:

8+ years of experience in consulting, strategy, operations, or program management with focus on technical product operations. Proficient in SQL, including advanced queries with CTEs, window functions, joins, aggregations, and transformations.

Experience with AI agents and AI-assisted workflows, including effective prompting and iteration. Expert-level proficiency in Google Workspace, especially Google Sheets, including complex formulas, pivot tables, automation, and clear documentation. Strong multi-tasking skills with experience managing concurrent work streams. Self-starter who works independently, takes initiative, and drives projects to completion. Ability to learn new tools, technologies, and domains and adapt to changing technical requirements.

Effective critical thinking with a record of using data to anticipate issues and drive solutions. Proven time-management and organizational capabilities.

Experience with data annotation and labeling, and LLM training within product quality teams. Preferred

Skills:

Experience with VS Code or similar development environments. Low-code or no-code prototyping and AI-assisted code generation experience. Dashboarding and data visualization experience with Unidash, Tableau, Looker, or similar tools. Familiarity with data pipelines, ETL processes, and data infrastructure concepts. Experience collaborating with engineering on technical specifications and requirements. Background in quality assurance, triage operations, or ML/AI validation workflows. Experience testing and implementing manual and automated test strategies for products and features.

Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. Fair Chance Notice Pursuant to the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records.

Criminal history may relate to some duties listed above, including adherence to policies, sound judgment, effective stress management, safe and respectful collaboration, trustworthiness, meeting client expectations and standards, and safeguarding business operations and company reputation. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to…