Senior Associate,Desktop Support Job Indianapolis area,Indiana USA,IT/Tech

We are seeking a Senior Associate, Desktop Support to provide technical assistance to end-users, troubleshoot hardware, software, and network issues, and help maintain a reliable and efficient desktop computing environment. This role is ideal for a customer-focused IT professional with strong problem-solving skills and hands-on desktop support experience.

Pay rate :$50 /hr on w2 to $57/hr on w2

Responsibilities:

Provide technical support to end-users by troubleshooting and resolving hardware, software, and network-related issues.
Install, configure, and maintain desktop computers, software applications, and peripherals.
Respond to support requests and incidents promptly while meeting established service level agreements (SLAs).
Perform software installations, updates, and patch management across desktop environments.
Utilize ticketing systems to document incidents, requests, resolutions, and support activities.
Support desktop management and remote support tools to ensure efficient issue resolution.
Adhere to company policies, security standards, and regulatory requirements related to desktop support operations.

Required Qualifications:

2-3 years of experience in a desktop support, help desk, or technical support role.
Strong knowledge of desktop operating systems, hardware, software, and peripheral devices.
Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN.
Experience using desktop management tools, remote support tools, and ticketing systems.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong attention to detail and commitment to delivering high-quality customer support.
Understanding of ITIL best practices is preferred.
Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Relevant IT certifications are a plus.

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results.

For more information and additional opportunities, visit: and connect with us on Facebook , and Linked In .

Opportunity Awaits.
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