Communications Compliance Specialist

Position Overview

The client is seeking a detail oriented Communications Compliance Specialist to support a focused, six month accessibility initiative. This role will coordinate efforts to bring client health forms, digital content, and web pages into compliance with the Web Content Accessibility Guidelines (WCAG) 2.1. The specialist will work closely with the client to ensure that client's public-facing materials are usable and accessible for all residents.

Key Responsibilities
Review existing client health forms, documents, and web content to assess compliance with WCAG 2.1 Level AA standards.
Work collaboratively with program areas to revise, rewrite, or redesign materials to meet accessibility requirements, including plain language, document structure, color contrast, and alternative text.
Partner with web teams and client program areas to ensure HTML content, PDFs, and interactive elements are accessible and properly remediated.
Utilize project tracking and accessibility checker tools to monitor progress, identify risks, and ensure timely completion of deliverables.
Provide guidance, training, and best practice recommendations to staff involved in content creation and publishing.
Conduct quality assurance reviews to confirm accessibility corrections have been implemented accurately.
Prepare documentation and reports summarizing compliance improvements, outstanding issues, and recommendations for long term accessibility practices.
Stay current with accessibility standards, client requirements, and industry best practices.

Required Qualifications
Strong understanding of accessible digital communication principles, including document tagging, semantic structure, and screen reader compatibility.
Strong computer and skills, including Word, Adobe Acrobat and other platforms, as well as the ability to problem solve.
Excellent writing and editing skills, with the ability to create clear and plain language content.
Demonstrated ability to coordinate projects, manage multiple deadlines, and collaborate across teams.
Strong attention to detail.

Preferred Qualifications
Proficiency with common accessibility tools (for example, Adobe Acrobat accessibility features, WAVE, Axe, or similar).
Experience working in government, public health, or regulated environments.
Familiarity with content management systems and web publishing workflows.
Experience evaluating and remediating content for WCAG 2.1 compliance. Accessibility certification (such as CPACC or WAS) is a plus.

Skill - Required / Desired - Amount of Experience
Experience in technical writing, digital communications or web content.

- Required - 2 Years
WCAG 2.1 Level AA compliance knowledge experience - Required - 2 Years

Experience with accessibility tools such as WAVE, Axe or similar.

- Required - 2 Years
Prior experience with plain language content creation - Required - 2 Years
Strong writing and editing skills - Required
Prior experience with project tracking and progress monitoring.

- Desired
Content management systems (CMS) and web publishing workflows - Nice to have
Experience in government, public health, or regulated environments - Nice to have
Accessibility certification (CPACC or WAS) - Nice to have

Notes:
Position is hybrid, 3 days in office, 2 days remote.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.