Sr Information Systems Engineer, IT Engineering

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

We are seeking a talented and experienced Sr Information Systems Engineer to join Cribl's IT Engineering team. In this role, you will be the technical owner of the core systems that power how Cribl operates every day — from identity and access to endpoints, cloud infrastructure, and the automations that tie it all together. This is a high-impact, high-ownership role on a team that treats reliability, security, and employee experience as equally important outcomes.

You'll partner closely with Security, Enterprise Applications, and People teams to design and run the services Cribl depends on at scale:
Okta, AWS, Service Now, MDM, and a growing stack of SaaS integrations and AI-powered workflows. Whether you're building joiner/mover/leaver automations, hardening endpoint baselines, or governing the next generation of MCP-connected AI tools, your work will be foundational to how a fast-moving, remote-first company stays secure and operational.

This role reports to IT Engineering leadership and will serve as a senior peer and escalation point across the IT & Security organization.

• AWS, Cloud & Core Infrastructure:
  Administer AWS accounts used for corporate IT, VPN, and supporting infrastructure, including secure networking patterns, logging, monitoring, and alerting across IT‑owned cloud resources.
• Endpoint Management & MDM:
  Own endpoint management for macOS and Windows via MDM (e.g., Jamf, Intune), including zero‑touch provisioning, patch management, security baselines, and compliance reporting for the fleet.
• Service Now & IT Service Management:
  Serve as primary Service Now administrator for IT & Security — core data model, catalog, workflows, SLAs, and integrations — and partner with Security, Finance, and Compliance to support ITGC, SOX/IT controls, access reviews, and change management.
• Automation, Integrations & Tooling:
  Design and maintain automation workflows across IT systems (e.g., Okta Workflows, Serval, Zapier, Power Shell/Python, APIs) and serve as SME for SaaS integrations across Okta, Service Now, Google Workspace, Slack, and Azure/AWS.
• AI Tools & MCP Governance:
  Evaluate, configure, and govern AI tools and MCP‑based agent frameworks in partnership with IT and Security, ensuring safe usage patterns, appropriate access controls, and clear documentation and runbooks.
• Operations, Support & On‑Call:
  Serve as Tier 3 escalation for complex incidents across identity, MDM, Service Now, and core platforms; participate in the IT on‑call rotation; and contribute to IT metrics, fleet reporting, and knowledge base content.
• We are a remote‑first company and work happens across many time‑zones – you may be required to occasionally perform duties outside your standard working hours (if on call is not required).

• Corporate IT Systems
  
  Experience:
  
  5+ years in corporate IT roles with significant responsibility for systems administration across identity, SaaS, and/or infrastructure in a cloud‑first environment, with a proven track record balancing project work and operational/on‑call responsibilities.
• AWS Administration (Required):
  Hands‑on, production experience with AWS (IAM, VPCs, EC2/ECS or similar, basic networking, tagging/governance) supporting internal IT or SaaS platforms.
• Service Now Administration:
  Hands‑on administration of Service…