Operations Systems Manager

Operations Systems Manager

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

How You'll Add Value

The Operations Systems Manager leads the strategy, performance, and continuous improvement of the systems, data, and processes that enable core business operations. They are accountable for dependable delivery and operational excellence across Azenta's operational systems. This role oversees a multidisciplinary team—including Business Analysts/Project Managers, UAT Specialists, and a Business Intelligence Developer—to ensure operational systems are stable, scalable, and aligned with organizational goals.

A key responsibility of this role is to champion Lean principles through our systems, embedding Standard Work into system functionality, enabling structured problem solving through data, and leading waste reduction practices across all systems and operational workflows.

What You'll Do

Systems Leadership & Strategy

• Own the roadmap for operational systems, tools, and workflows, ensuring alignment with business priorities and Lean operating principles.
• Lead system governance, change management, and release planning across all supported platforms.
• Partner with IT, Operations, and business leaders to identify opportunities for automation, process optimization, and digital transformation.
• Lead interactions with internal customers that utilize our systems to ensure balance between break-fix priority and enhancement activities.

Business Analysis & Project Delivery

• Oversee requirements gathering, process mapping, solution design, and documentation for system enhancements.
• Ensure projects are delivered on time, within scope, and aligned with operational and Lean efficiency goals.
• Drive cross-functional alignment and communication throughout the project lifecycle.

User Acceptance Testing (UAT) Oversight

• Lead planning, execution, and validation of UAT for all system changes.
• Ensure testing rigor, traceability, and documentation to maintain system quality and compliance.

Data & Business Intelligence

• Oversee the development of dashboards, reports, and analytics that support operational decision-making.
• Ensure data accuracy, consistency, and integrity across systems.
• Partner with stakeholders to define KPIs and deliver actionable insights that support Lean performance management.

Operational Excellence & Continuous Improvement

• Identify process gaps, inefficiencies, and system pain points; lead initiatives to streamline workflows and improve user experience.
• Apply Lean tools such as value-stream mapping, root-cause analysis, and Standard Work to drive sustainable improvements.
• Ensure systems and processes scale effectively as the business grows.

Your Management Responsibilities

Hiring & Staffing

• Skills assessment
• Resource planning
• Competency based, quality hiring
• Effective on-boarding

Collaboration

• Constructive conflict
• Appropriate follow-up
• Holds self and other accountable
• Builds relationships & partners across-functions
• Considers and communicates cross-functionally

Communication to Inspire & Empower

• Regular meaningful communications
• Connection of department & individual purpose to strategic direction
• Follow-up to address obstacles

Performance Management

• Reinforce behaviors that drive results
• Assess
  -right person in the right job
• Feedback/coaching
• Raising the bar; increasing contribution
• Address misaligned or misplaced talent

Develop People

• Dialogue about skills & behaviors for success at Azenta
• Understanding employee aspirations
• Opportunities for experiential learning & growth
• Experience planning & delegate to develop

What You Will Bring

• Bachelor's degree in Business, Information Systems, Operations Management, or related field required.
• Master's degree or relevant certifications (Lean, Six Sigma, PMP, CBAP) preferred.
• 5+ years of experience in operations systems or business analysis
• 3+ years of leadership experience managing technical…