Desktop Support Technician
Job in
Indianapolis, Marion County, Indiana, 46201, USA
Listed on 2026-06-27
Listing for:
Designworks Talent
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Desktop Support Technician
Our client is looking for a Desktop Support Technician who delivers strong technical support with a friendly, service-first approach. You will handle day-to-day device support, help improve the end-user experience, and make sure technology across the company runs smoothly.
Key Responsibilities- Support desktop and laptop hardware, software, and peripherals including setup, configuration, and troubleshooting.
- Assist with device deployments, updates, and ongoing maintenance.
- Troubleshoot issues, identify root causes, and document solutions.
- Work with the IT team to improve support processes and workflows.
- Communicate technical solutions clearly to non-technical users.
- Maintain technical documentation and follow IT policies and procedures.
- Stay current on new tools and technology updates.
- Bachelor's degree in Computer Science or related field, or equivalent experience.
- 4 or more years of desktop or end-user support experience.
- Strong knowledge of Windows and Mac environments.
- Experience with hardware and software installation and troubleshooting.
- Basic understanding of networking and infrastructure support.
- Strong customer service, communication, and problem-solving skills.
- Ability to work independently or with a team.
- A+ or Network+ certifications
- You will be part of an internal team that values learning, collaboration, and quick problem solving.
- You will help people directly and see the impact of your work every day.
- You will build trusted relationships through clear communication and reliable support.
- You will work in an environment that appreciates initiative, ownership, and follow-through.
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