Deskside Support Technician; L1

Position: Deskside Support Technician (L1)
Warehouse Deskside Support Technician L1  Position at Zones LLC. Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one:
Zones First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Position Overview:

Term: 9+ month

Location:

Indianapolis, IN Pay: $25.00

Hours:

Normal business hours
The Deskside Support Technician (L1) provides onsite IT support for Distribution Centers, ensuring high availability of mission-critical warehouse and end-user technologies supporting business operations. Aligned with enterprise desktop engineering standards, ensuring adherence to modern endpoint management, security, and support practices, while driving clarity in role expectations, technology stack, and responsibilities to enhance hiring effectiveness and attract high-quality enterprise talent.
What you will do as the Warehouse Deskside Support Technician L1:
Provide onsite and remote IT support for end users
Manage incidents and service requests via Service Now
Ensure end-to-end ownership of tickets
Troubleshot hardware, software, and connectivity issues
Support device lifecycle (deployment, imaging, replacement)
Maintain asset inventory and documentation
Support warehouse devices including RF scanners and industrial printers
Perform proactive maintenance and audits
Working from Heights up to 45ft to Support / Manage FD Cabinets
Windows 10/11, macOS
Microsoft 365 (Outlook, Teams, One Drive)
Intune, SCCM/MECM, SOTI
Active Directory, Azure AD
Service Now ITSM
Networking (TCP/IP, VPN, Wi-Fi)
Hardware & peripherals support
RF devices and Zebra printers
What you will bring to the team:
2+ years IT support experience

Experience with ITSM tools (Service Now)
Strong troubleshooting and communication skills
Warehouse or logistics environment experience
Exposure to RF and industrial printing technologies
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.