Senior Director, Global Migration Delivery
Listed on 2026-07-06
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IT/Tech
IT Project Manager, IT Consultant, Change Management
Senior Director, Global Migration Delivery
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.
The Senior Director, Global Migration Delivery is a pivotal leader within Salesforce's Global Migration Organization, responsible for transforming complex digital migrations into measurable business outcomes for our most strategic enterprise customers. You lead and scale a high-performing global team of Migration Delivery Leads and Managers, serving as the critical bridge between Product, Engineering, Account Teams, and customer leadership. In this role, you close the "Execution Gap" — operationalizing cutting-edge AI and automation tools to turn experimental work into predictable, accelerated delivery at scale.
What You'll Be Doing
Customer Accountability and Value Alignment
- Serve as the single point of executive accountability for migration engagement delivery, customer experience, and overall project success.
- Coordinate all global delivery resources, overseeing the full migration lifecycle through standardized playbooks and automation tooling.
- Align with both Business and Technical Stakeholders to bridge business value with technical goals across complex enterprise environments.
- Prioritize high-impact migration milestones across multiple global delivery pods, ensuring focus on the activities that move the needle most.
- Oversee enablement sessions for delivery teams covering toolkit usage, migration forecasting, and pipeline hygiene.
Strategic Advisory and Stakeholder Management
- Build and sustain strong relationships at all stakeholder levels, including executive-level engagement with customer technical and business leadership.
- Act as a trusted advisor by anchoring on mutual goals, understanding customers' business models, and applying proven migration archetypes to real-world challenges.
- Drive innovation aligned with customers' evolving business needs and solidify long-term partnership commitments.
- Increase customer engagement with migration products and remove organizational barriers to successful cloud adoption.
- Champion the adoption of internal tools — including AI Agents and Assessment Sizers — to ensure platform stability and performance throughout transitions.
Technical Health, Adoption, and Risk Management
- Tooling & AI Literacy:
Drive the use of AI-powered tools to automate routine migration tasks including account assessment, data mapping, health monitoring, and meeting summaries. - Escalation Ownership:
Serve as the primary interface for major incidents and technical roadblocks, protecting customer revenue and project timelines. - GDC Acceleration:
Partner with the Global Delivery Center (GDC) to offload repeatable engineering tasks, freeing field teams to focus on high-value advisory work. - Product & Engineering
Collaboration:
Forge strong cross-functional relationships with Engineering and Product Management to influence the roadmap for migration automation.
What We're Looking For
Required Qualifications
- 10+ years of relevant industry experience in Customer Success, SaaS platform delivery, or Professional Services leadership in senior roles.
- 10+ years of experience supporting customers in complex Salesforce or equivalent global technology environments (Sales Cloud, Marketing Cloud, Tableau, or Data Cloud).
- Demonstrated ability to drive business value, navigate high-pressure objections, and influence C-level conversations with confidence and clarity.
- Proven track record of leading large, diverse, and globally distributed technical teams including Architects, Engineers, and Delivery Leads.
- Deep understanding of the broad business impact of cloud migrations, including how organizational change…
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