IAM Architect

Location: Indianapolis, IN (Onsite)

Experience: 10+ Years

We are seeking an experienced IAM Architect with over 10 years of experience to support and manage enterprise privacy and identity-related services. The ideal candidate will be responsible for maintaining and supporting first-party (1P) privacy solutions, resolving operational issues, and ensuring smooth functioning of privacy platforms.

• Serve as the primary point of contact and Tier 1 support for all first-party (1P) privacy services.
• Manage and support Data Grid, DSR Services, Data Scan, Data Map, and Insights Reporting.
• Oversee the maintenance and operation of the IcM Data Agent for manual DSR requests.
• Manage and resolve incidents (IcMs) assigned to the Data Agent Support team.
• Respond to privacy-related queries through Email, Stack Overflow, and IcM.
• Create and update Technical Support Guides (TSGs) and operational documentation.
• Review and correct documentation issues reported by customers.
• Monitor team performance using metrics and prepare monthly improvement reports.
• Support privacy partners by providing guidance and promoting awareness of privacy services.
• Collaborate with cross-functional teams to improve privacy operations and service delivery.

• 10+ years of experience in IAM or Privacy Architecture.
• Strong expertise in Data Grid.
• Experience with DSR Services.
• Hands-on experience with Data Scan.
• Knowledge of Data Map.
• Experience with Insights Reporting.
• Strong incident management and troubleshooting skills.
• Excellent documentation and communication skills.
• Experience supporting enterprise privacy and identity management platforms.

• Data Grid
• DSR Services
• Data Scan
• Data Map
• Insights Reporting

• 10+ years of relevant IAM Architect or Privacy Architecture experience.