Manager, Technology Implementation Consulting

Location

This role follows a hybrid model, offering the flexibility to work remotely while staying connected with your team. We ask that you join your colleagues 8 days per month, either at a Wolters Kluwer office or during internal/external team events.

Our key Medi-Span office location is in Indianapolis (IN).

• Lead and coach the implementation team to deliver technology solutions that meet client needs and regulatory standards.
• Ensure implementation plans remain on schedule and within scope, proactively addressing risks and dependencies.
• Establish and refine team processes and methodologies to improve efficiency, quality, and consistency.
• Oversee governance activities (kickoffs, resource planning, and milestone reviews), ensuring compliance with internal policies and regulatory requirements while using defined success criteria to evaluate progress and risks.
• Provide management-level support for ISO 13485 and Software as a Medical Device regulatory process, including CE Mark MDR, by ensuring required processes, training, documentation, and audit readiness are understood, adopted, and followed within the implementation team.
• Collaborate with Sales, Clinical Advisory, Implementation Services, and Customer Success to ensure effective handoffs, shared understanding of client needs, and coordinated support throughout the implementation process.
• Ensure the team produces clear, comprehensive implementation documentation and provides feedback to improve the clarity and usability of Engineering’s technical materials.
• Partner with leadership to optimize resource allocation and scheduling across projects, supporting revenue and resource coordination goals.
• Build and maintain strong relationships with key customers; act as the escalation point for complex issues.
• Define and use implementation performance metrics to assess delivery health, customer outcomes, and process effectiveness, and to inform governance reviews, improvement priorities, and leadership communication.

• Facilitate post‑implementation reviews to assess outcomes, capture lessons learned and drive continuous improvement.
• Support team professional development through coaching, career planning, and growth assignments.
• Provide input to Product teams on enhancements and partner with Engineering to ensure real‑world installation challenges are understood and addressed in product design and delivery.
• Occasionally step in as an individual contributor to support critical project needs or resolve escalated technical issues.
• Other duties as assigned by manager.

Education:

• Bachelor’s degree in computer science, Information Technology, Business Administration, Healthcare Informatics, or a related field (or equivalent experience).

Experience:

• 5+ years in a client-facing technology implementation role.
• Minimum 2 years of direct people management experience, including hiring, coaching, and performance management.
• Led a high‑performing Implementation team delivering many complex projects in parallel.
• Implemented process improvements and tools that increased efficiency and reduced risk.
• Partnered with cross‑functional teams to resolve implementation challenges and improve documentation.
• Built and maintained strong relationships with key accounts to ensure successful delivery and long‑term client satisfaction.

Preferred Experience:

• Familiarity with healthcare workflows, protocols, and terminology.
• Experience with healthcare system implementation projects.

• Execution Excellence: You create the structure, guidance, and support your team needs to deliver projects on time and to quality standards, proactively removing barriers to success.
• Customer Partnership: You build trust with key accounts, anticipate needs, and ensure your team delivers a positive experience throughout implementation.
• Process Improvement Orientation: You champion opportunities to simplify workflows and apply best practices that enhance efficiency and quality, including improving handoffs from Sales.
• Collaborative Influence: You foster alignment and influence Product and Engineering to address implementation challenges and…