Associate Client Engineer

JOIN THE TEAM THAT'S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion.

+ Choice of medical plans with prescription coverage

+ Employer HSA contribution

+ Dental & Vision Insurance

+ Paid Parental Leave

+ Short & Long-Term Disability

+ Other voluntary benefits including:
Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

+ 401K with generous Company match & contribution

+ Accrued Paid Time Off

+ 12 Paid Holidays + 1 Floating Holiday

+ Robust employee wellness program

+ Tuition assistance program

Job Description:

Primary Purpose of Role:  

Provide hands-on   client platform services   and day-to-day operation of enterprise client platform services in a Microsoft-based environment , including   endpoint configuration, software deployment, patching, device standards, and operational support .

Key Responsibilities:

Perform   client platform   trouble shooing   and   services, including imaging, software deployment, patching, and configuration activities.

Maintain   Intune, Group Policy, and Microsoft endpoint polic ies.

Perform Level 4 support tasks for assigned endpoint, deployment, and device management incidents.

Help   maintain   software and hardware standards for laptops, desktops, tablets, peripherals, and print services.

Support packaging, testing, and deployment of approved software updates and standard applications.

Assist   with device   enrollment   and provisioning processes, including Autopilot and MDM-related tasks.

Participate in endpoint compliance monitoring, remediation activities, and documentation updates.

Contribute to operational process documentation, knowledge articles, and standard work instructions.

Key Performance Measures:

Timely completion of assigned endpoint engineering tasks and support tickets.

Success rate of software packages, deployments, and standard image activities.

Patch compliance for assigned device groups or support areas.

Accuracy and completeness of technical documentation and knowledge articles.

Adherence to change, security, and operational procedures.

Competencies and   Behaviors :

Tech Savvy - Working:
Builds foundational knowledge of Microsoft endpoint management technologies and applies guidance effectively.

Ensures Accountability - Working:
Delivers assigned tasks accurately and on time.

Collaborates - Working:
Works effectively with peers, service desk, security, and infrastructure teams.

Communicates Effectively - Working:
Shares technical information clearly with teammates and end users.

Plans and Aligns - Basic:
Organizes work and follows established priorities.

Customer Focus - Working:
Responds to support needs with professionalism and urgency.

Qualifications:

Associate's or   Bachelor's degree in Information Technology , Computer Science, or related field preferred.

Microsoft certification such as MD-102, MS-900, or equivalent preferred.

Foundational knowledge of Windows endpoint administration and Microsoft 365 services.

Basic Power Shell knowledge preferred.

Experience:

1 - 3   years of experience supporting enterprise endpoints or IT infrastructure.

Basic knowledge of Windows OS, endpoint imaging, software deployment, and patching.

Exposure to Microsoft Intune, Autopilot, Group Policy, or MECM/SCCM preferred.

Familiarity with troubleshooting endpoint hardware, software, and peripheral issues.

Basic understanding of security and compliance requirements for managed devices.

Experience documenting technical procedures or knowledge articles preferred.

Scope Factors:

Works under defined direction and supports established client platform services. No direct people leadership or budget accountability. Scope is primarily task-based and operational, with support across regional or global device populations as assigned. Limited matrix responsibility; contributes to team deliverables through execution of defined work.

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any…