ServiceNow Technical Consultant
Job in
Indianapolis, Marion County, Indiana, 46201, USA
Listed on 2026-07-13
Listing for:
Apollo ITS
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Consultant, Technical Support, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Service Now Technical Consultant
A Service Now Technical Consultant responsible for designing, configuring, and implementing Service Now solutions (ITSM, ITAM, SPM, TPRM) based on leading practices. Responsibilities include leading client workshops, mapping business requirements to technical configurations, developing custom applications using JavaScript, and integrating with external systems.
Key Responsibilities:
- Solution Design & Configuration:
Lead technical workshops to gather requirements, design solutions, and configure the platform (workflows, UI policies, business rules, script includes). - Development & Integration:
Perform hands-on development using JavaScript, HTML, CSS, and API integrations (REST, SOAP, Integration Hub). - Best Practices Advisor:
Guide clients toward standard platform capabilities, focusing on configuration over customization. - Documentation & Testing:
Create technical design documents, test scripts, and user stories while performing unit testing and code reviews. - System Troubleshooting:
Serve as an escalation point for complex technical issues, implementing solutions that improve performance.
Required/Desired
Skills:
- Experience in a Senior/Principal role requiring deeper expertise in specific workflows
- Strong proficiency in Service Now platform architecture, including UI Builder (UIB), Flow Designer, Work spaces, and Employee Center
- Deep knowledge of JavaScript, XML, HTML, and CSS
- Ability to translate business needs into technical requirements, demonstrated through previous consulting or implementation roles
- Certified Service Now System Administrator (CSA) in relevant modules ITSM, ITAM, SPM
- Certified Implementation Specialist (CIS) in relevant modules ITSM, ITAM, SPM
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