Customer Experience Project Manager

** Job Description*
* ** Role Overview*
* As Customer Experience Project Manager, you will lead customer-facing project execution for Oracle Cloud Infrastructure data center delivery, deployment readiness, customer move-in, operational handoff, and service continuity. This role sits at the intersection of customer commitments, site readiness, deployment execution, infrastructure operations, and cross-functional issue resolution.

You will partner across Customer Experience, Sales, Customer Success, Site Deployment, Construction, Engineering, Network, Security, Data Center Operations, Finance, Legal, Procurement, and external customer stakeholders. You will ensure customer requirements are translated into clear project plans, risks are tracked through closure, and customer-facing milestones are communicated with discipline, accuracy, and accountability.

** Responsibilities*
* ** Key Responsibilities*
* + Lead customer-facing project plans for data center readiness, deployment execution, customer move-in, transition, and operational handoff.

+ Translate customer requirements related to capacity, timing, power, cooling, network readiness, physical access, security, compliance, and site support into actionable project milestones.

+ Own project schedules, action registers, risk logs, issue trackers, dependency maps, customer updates, and executive-ready reporting.

+ Partner with Site Deployment, Construction, Engineering, Network, Security, Operations, and Customer Success to align delivery commitments with actual site readiness.

+ Drive resolution of customer-impacting blockers, including schedule constraints, readiness gaps, access issues, deployment dependencies, service-quality concerns, and operational handoff risks.

+ Coordinate customer move-in readiness, acceptance criteria, deployment windows, transition plans, audit support, and recurring status cadences.

+ Maintain clear visibility into customer commitments, open decisions, escalation paths, milestone health, and risks to delivery confidence.

+ Support customer business reviews, service reviews, readiness reviews, and executive escalation meetings with accurate project data and concise recommendations.

+ Ensure customer-facing work streams align with MOP/SOP/EOP expectations, change management, incident response, maintenance windows, and operational procedures.

+ Identify recurring execution gaps and partner with Customer Experience leadership to improve playbooks, templates, dashboards, and governance standards.

+ Support portfolio-level reporting across assigned accounts, sites, or deployment programs, highlighting customer health, delivery risks, and action ownership.

+ Mentor project coordinators or partner teams on project discipline, customer communication quality, issue tracking, and operational handoff expectations.

** Ideal Candidate Profile*
* + 8+ years of experience in technical project management, customer delivery, customer success, service delivery, data center operations, infrastructure deployment, or mission-critical program execution.

+ Experience managing customer-facing projects in cloud infrastructure, hyperscale data centers, colocation, telecommunications, construction delivery, or high-availability operations.

+ Strong understanding of project delivery across requirements intake, site readiness, deployment execution, customer transition, operational handoff, and escalation management.

+ Demonstrated ability to coordinate across Sales, Customer Success, Engineering, Construction, Deployment, Network, Security, Operations, Legal, Finance, and Procurement.

+ Experience building project schedules, risk logs, issue trackers, action registers, dashboards, status reports, and executive summaries.

+ Bachelor's degree in business, engineering, construction management, information systems, operations, or equivalent practical experience.

** Skills and Competencies*
* + Strong customer-facing communication with the ability to create clarity, urgency, and trust across complex project environments.

+ Excellent project management discipline, including schedule ownership, issue tracking, risk management, dependency coordination, and follow-through.

+ Strong judgment in balancing customer expectations, operational risk, technical constraints, and delivery commitments.

+ Ability to simplify complex infrastructure, deployment, schedule, and service issues into clear actions and decisions.

+ High accountability for accurate reporting, crisp communication, and timely escalation.

+ Strong cross-functional influence without direct authority.

** Preferred Skills / Certifications*
* +

Experience with data center move-in, customer deployment readiness, audit support, service delivery, or colocation operations.

+ Familiarity with ITIL, incident/change management, SLA/KPI reporting, customer health reporting, or executive business reviews.

+

Experience with Smartsheet, Service Now, Salesforce, Jira, Oracle systems, Tableau/Power BI, or similar workflow and reporting platforms.

+ PMP, PgMP,…