Senior Technical Consultant - Servicenow ITSM

Senior Technical Consultant - Servicenow ITSM - 9551

Job Location:

Indiana

Location Flexibility:
Multiple Locations in Country

Req

Posting

Start Date:

7/15/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Job Role - Serive now ITSM Consultant

Work mode - Hybrid

experience required - 5

We are looking for a Service Now ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the Service Now platform.

JD
- + - In-depth knowledge of the Service Now Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.

- Hands on ITSM process implementation experience on ITSM modules:
Incident Management, Problem Management, Change Management, Knowledge Management, etc.

- Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of Service Now with external tools (e.g., Sales Force, SCOM , Mule Soft, Snap Logic, Perspectium etc.) And Service Now to Service Now Integration as per Business needs.

- In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services.

- Hands on implementation experience on Bi-directional Integrations custom integration.

- Hands on experience on implementation of Custom Rest and Soap services.

- Identification & design of Service Now integration requirements, including
- Service Now Mid-tier setup
- Event Management integration
- Service Mapping & Discovery integration (CMDB)- Develop and configure Service Now ITSM application, Service Portal in accordance with customer requirements and best practices.

- Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.

- Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer.

- Create JavaScript server/client code and components:
Script Includes, Business Rules, Client Scripts, ACLs, etc.

- Create, modify, and publish service catalog and Record producers.

- Suggest and implement proposals for process improvements within projects, once agreed.

- Provide technical documentation on modules / products, following company standards on customer projects.

- Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in Service Now and Java Scripting, HTML.

- Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.

- Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.

- Develop and document best practice approaches and reusable assets for the deployment team.

- Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing.

- Support user acceptance testing
- Support go-live and early life/warranty support periods.

- Stay up to date with the latest Service Now features and functionalities and make recommendations for improvement.

Fujitsu is a world-leader in Enterprise Service Management (ESM). As a Service Now Elite Partner, we combine our years of experience and know-how with the power of Service Now, to deliver ESM processes that improve efficiency, reduce cost and free our customer's staff to concentrate on what they do best - which is running…