IT Support and Account Management

IT Support And Account Management

External client tier 1 support and account management

Full-time (salaried) and part-time (hourly) openings

Paid vacation offered for FT role

Salary: $50-$52k (based on experience)

Hourly: $22-$25/hour (based on experience)

We are seeking a customer-focused Tier 1 IT Support and Account Management Specialist to provide technical support while serving as the primary point of contact for assigned client accounts. This role combines hands-on technical troubleshooting with relationship management, requiring strong communication, organization, and customer service skills. The ideal candidate enjoys working directly with clients, resolving technical issues, and ensuring an exceptional support experience.

• Serve as the primary IT support contact for assigned external clients, onsite.
• Troubleshoot and resolve hardware, software, printer, network, and peripheral issues.
• Log, prioritize, document, and resolve support requests using a ticketing system.
• Manage client relationships by providing timely updates, setting expectations, and ensuring high customer satisfaction.
• Escalate complex technical issues when necessary while maintaining ownership of client communication.
• Document troubleshooting steps, resolutions, and client interactions accurately.
• Assist with workstation setup, software installations, account provisioning, and basic system administration.

• 1–3 years of experience in a Tier 1 IT Support, Help Desk, or Desktop Support role.
• Experience using IT ticketing systems (e.g., Service Now, Jira, Zendesk, Connect Wise, Autotask, etc.).
• Strong hardware and software troubleshooting skills.
• Excellent verbal and written communication skills with a customer-first mindset.
• Highly organized with strong documentation and time management abilities.
• Ability to manage multiple client requests and prioritize effectively.
• Experience providing onsite support to business clients is a plus.