Cyber ServiceNow Developer Associate - Summer

Service Now Developer Associate

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally.

There's no one like you and that's why there's nowhere like RSM.

As a Service Now Developer Associate, you will play a crucial role in delivering best-in-class solutions by developing solutions on the Service Now platform and implementing the Service Now platform for our clients. In this role, you will collaborate with cross-functional teams as a Service Now technical expert to help clients tailor the Service Now platform to their needs and maximize the value of their investment in Service Now.

The ideal candidate is a detailed problem solver and well-versed in database management, coding and APIs. They are excited about how technology and AI can be used to automate work and willing to dive in and learn from and contribute to an elite Service Now practice.

• Configure and customize Service Now modules by creating tables, updating forms, scripts, business rules, reports, dashboards, catalog items, data imports, UI actions, ACLs, notifications, etc. with guidance from a Senior Developer or Architect.
• Assist in creating and modifying Service Portal pages and Work spaces with supervision from senior members of the team.
• Perform unit testing of developed solutions and support defect remediation.
• Follow established coding standards and best practices.
• Develop technical documentation including updating technical details in user stories, reviewing design documents, and documenting test cases.
• Provide Tier 1-2 technical support for Service Now applications, escalating complex issues as needed.
• Assist in investigating and resolving minor bugs and incidents.
• Assist in deploying update sets and managing releases in non-production environments.
• Assist in setting up and configuring basic demo environments.
• Complete required training and obtain required certifications as assigned.
• Focus on learning core Service Now development skills and platform fundamentals.

• Familiar with Service Now and the capabilities of the Service Now platform.
• Excellent troubleshooting skills and ability to diagnose and resolve complex technical issues.
• Familiarity with agile methodologies pertaining to stories, epics and sprints.
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of a project/engagement.

• B.A. or B.S. degree in Computer Science, Information Technology, Information Systems Management or related field; or an equivalent combination of education and/or experience.
• Prior experience working in a fast-paced environment focused on client delivery.
• Optional certifications: ITIL Foundation v4, Service Now Certified System Administrator (CSA).

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave);

domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable…