Desktop Support Technician

Description

The Desktop Support Technician is responsible for the physical deployment, installation, configuration, and documentation of IT equipment and end-user technology across healthcare facilities and new construction projects. This role serves as the hands-on resource that receives, stages, installs, activates, and supports technology devices while coordinating with project teams, engineering staff, warehouse personnel, and operational stakeholders to ensure successful technology deployments.

The Deployment Technician is not responsible for project management, budgeting, or network engineering design. Instead, this role focuses on execution, installation, inventory management, device deployment, and end-user readiness activities.

Key Responsibilities

Device Deployment & Installation

Receive, stage, inventory, and deploy IT equipment for facility openings, renovations, and technology refresh projects.

Install and configure desktops, laptops, monitors, printers, phones, wireless equipment, and other end-user devices.

Set up and connect technology equipment in offices, nursing stations, clinical areas, and administrative departments.

Activate network ports and verify device connectivity.

Configure phones, printers, and user workstations according to organizational standards.

Perform basic troubleshooting during deployment activities to ensure devices are operational prior to go-live.

Inventory & Asset Management

Coordinate with warehouse personnel to receive and track incoming technology equipment.

Verify asset tags, serial numbers, and inventory records.

Transport equipment to designated installation locations within facilities.

Maintain accurate equipment tracking throughout the deployment lifecycle.

Manage deployment inventory and report discrepancies as needed.

Documentation & System Updates

Update asset management systems and service management platforms (e.g., Service Now, Cherwell).

Document device locations, assignments, configurations, and deployment status.

Maintain accurate records of installed equipment and network-connected devices.

Complete deployment checklists and project documentation.

Cable Management & Infrastructure Support

Perform cable management and workstation organization.

Verify physical connectivity of deployed equipment.

Assist with technology room and communications closet equipment deployment.

Support installation activities within Main Distribution Frame (MDF) and Intermediate Distribution Frame (IDF) environments under the direction of Engineering teams.

Additional

Skills & Qualifications

Project Deployment Support

Collaborate with Engineers, Project Managers, Clinical Engineering teams, Supply Chain, and Construction teams during facility deployments.

Support new construction, renovation, relocation, and expansion projects.

Participate in site readiness assessments and deployment planning activities.

Meet aggressive deployment schedules and go-live timelines.

Required Qualifications

Associate degree in Information Technology or equivalent experience preferred.

1-3 years of experience deploying, installing, or supporting end-user technology.

Experience with desktop, laptop, printer, and phone deployments.

Basic understanding of networking concepts, including network ports and connectivity.

Experience with asset management and inventory tracking.

Ability to lift and move technology equipment.

Valid driver's license and ability to travel between sites as required.

Preferred Qualifications

Experience working in healthcare environments (NOT necessary)

Experience supporting large-scale deployment or facility opening projects.

Familiarity with Service Now, Cherwell, or similar IT service management platforms.

Experience with hardware staging and asset tagging processes.

Knowledge of structured cabling and cable management best practices.

Key Skills

Hardware deployment and installation

Inventory and asset management

End-user support

Device configuration

Cable management

Documentation and record keeping

Technical troubleshooting

Time management

Organization and attention to detail

Customer service and communication

Reporting Structure

Reports to:

Deployment Manager

Works closely with:

Deployment Engineers

IT Project Managers

Clinical Engineering Teams

Supply Chain Teams

Design & Construction Teams

Facility Leadership

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) -…