Desktop support
Job in
Indianapolis, Marion County, Indiana, 46262, USA
Listed on 2026-08-06
Listing for:
Diverse Lynx
Full Time
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Desktop support
Location:
Indianapolis, IN
Duration: 6 months
Pay Rate:: $40-$45
Role Description s:
L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support.
Must Have Technical/Functional Skills:
Roles & Responsibilities:
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
- Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
- Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Working knowledge of enterprise Ticketing tool like Service Now
- Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to be able to provide solutions.
- Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
- Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
- L2 Workstations operational support
- Monitor and report on User experience.
- Report on Workstation image deployments and patch compliance metrics.
Skills:
Windows desktop OSS Support Admin
Desirable Skills:
Keyword:
Skills:
Windows 11~Desktop Management - Infrastructure Services (IS)
Experience
Required:
4-6
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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