Desktop Support Specialist

100% onsite position 5 days per week, M-F
1st shift 8am to 5pm
Pay: $29
Duration:1 yr with extensions based on client need and performance

Requirements:
Minimum of 2 years desktop support for PC's, laptops, and peripherals required.
Minimum of 2 years onsite support and remote support experience required
Minimum of 2 years supporting mobile devices required (Apple devices preferred)
High School Diploma required;
Associates degree or Bachelors preferred
Valid Driver's license required
Outstanding customer service and organizational skills
Excellent communication and time management skills
Excellent working knowledge of the ITIL v3 processes in an IT service delivery
Fluent in Microsoft Office Products (Word, Excel, PowerPoint)
Ability to lift 50 pounds

Responsibilities:
This role will encompass the activities of working on customer focus projects, Digital Workplace consulting, and hands-on technical support and operations.

Customer Focus projects
Assisting in projects around mobile, IT applications, and end user computing hardware.
Provide clear and timely updates to the project leaders

Digital Workplace Consulting
Presents complex technical information to a non-technical audience in a clear and easy to understand manner. Takes ownership of incidents and acts decisively to ensure our customers maintain IT productivity.
Providing technical consultancy for specific groups and work with them how to leverage the existing tool for their benefit
Proactively approach business functions to understand their processes and suggest methods to increase productivity

Hands-on technical support and operations
Day-to-Day Operations:
Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.

2nd Level Support:
Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc)

Incident Ownership:
Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.

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