Technical Architect (Life Sciences
Job in
Indianapolis, Marion County, Indiana, 46201, USA
Listed on 2026-08-14
Listing for:
Coastal Cloud
Full Time
position Listed on 2026-08-14
Job specializations:
-
IT/Tech
IT Project Manager, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Salesforce Life Sciences Cloud Technical Lead
We are seeking an experienced Salesforce Life Sciences Cloud Technical Lead to lead the ongoing enhancement, production support, and platform evolution of a Medical Contact Center. The client is modernizing its Medical Contact Center from Salesforce Service Cloud to Salesforce Life Sciences Cloud with a separate implementation vendor. After Release 1 go-live, TCS will take over future releases, L2/L3 support, platform governance, technical leadership, and continuous improvement for this platform.
The ideal candidate will combine strong Salesforce platform expertise, hands-on Life Sciences Cloud or Healthcare Cloud experience, support leadership, release management discipline, and the ability to operate effectively in a regulated pharmaceutical environment. This position requires onsite work in Indianapolis, IN on a weekly basis (in-office Tuesday-Thursday).
- Platform Ownership & Technical Leadership
- Act as the primary technical point of contact for client stakeholders, business users, product owners, implementation vendor, and delivery teams
- Establish technical governance, solution design standards, coding best practices, and platform operating procedures
- Review and approve solution designs, technical specifications, configuration changes, and development approaches.
- Drive platform scalability, performance optimization, maintainability, security, and compliance alignment.
- Provide technical guidance and mentorship to Salesforce developers, administrators, support engineers, and QA teams.
- L2 / L3 Production Support Leadership
- Lead end-to-end application support operations for Salesforce Life Sciences Cloud.
- Manage incident, problem, service request, defect, and change resolution processes.
- Own root cause analysis for critical and recurring production issues and drive preventive actions.
- Coordinate major incident response, defect triage, impact assessment, and risk mitigation.
- Release & Enhancement Management
- Own delivery of post Release 1 enhancements, future releases, and Salesforce platform upgrades.
- Partner with business and IT stakeholders to convert requirements into scalable, compliant technical solutions.
- Lead sprint planning, release planning, deployment readiness, production cutover, and hypercare support.
- Coordinate across onsite and offshore teams for development, testing, defect remediation, and deployment.
- Establish Dev Ops, version control, CI/CD, environment management, and deployment governance practices
- Salesforce Life Sciences Cloud Solution Leadership
- Lead support and enhancement of Medical Contact Center capabilities, including:
- Medical inquiry and case management
- Omnichannel contact center operations
- HCP, patient, and caregiver interactions
- Knowledge management and medical response content workflows
- Adverse event and product quality complaint integration touchpoints
- Medical information request processing and fulfillment
- Role-based access, security, and audit readiness
- Lead support and enhancement of Medical Contact Center capabilities, including:
- Integration & Enterprise Architecture Oversight
- Oversee integrations between Salesforce and enterprise systems such as Veeva, MDM, medical information systems, contact center tools, middleware, data lake, data warehouse, and ERP platforms.
- Lead troubleshooting of complex integration, data synchronization, API, and batch processing issues.
- Ensure data integrity, security, privacy, and compliance across connected systems.
- Partner with enterprise architecture, integration, data, and infrastructure teams for cross-platform issue resolution.
- Stakeholder, Vendor & Transition Management
- Lead knowledge transition from the Release 1 implementation vendor.
- Own transition planning, reverse KT, documentation review, support readiness, and operational acceptance.
- Partner with Medical Affairs, IT, contact center operations, compliance, QA, and business stakeholders.
- Facilitate governance meetings, service reviews, release updates, and executive-ready status reporting.
- Provide recommendations for platform roadmap, simplification, automation, and continuous improvement.
- Compliance & Quality Expectations
- Operate within a regulated pharmaceutical environment with strong adherence to change management, validation, privacy, and security controls.
- Support audit readiness, documentation, traceability, and evidence collection for application changes and production support actions.
- Ensure alignment with applicable GxP, HIPAA, FDA, data privacy, and internal quality management expectations.
- Promote defect prevention, release quality, automated regression practices, and support knowledge documentation.
- Experience
- 10+ years of IT experience with 6+ years of Salesforce platform experience.
- 2+ years of experience with Salesforce Life Sciences Cloud, Healthcare Cloud, or pharma-focused Salesforce solutions.
- Proven experience leading Salesforce production support, enhancement, and release management engagements.
- Experience supporting customer service, medical information, medical affairs, or contact center…
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