Desktop Support Engineer

Desktop Support Engineer

Location:

Indianapolis, IN or Boston, MA

Contract

We are seeking a Desktop Support Engineer to provide technical support for end-user systems, hardware, software, and network-related issues. The ideal candidate will be responsible for troubleshooting desktops, laptops, printers, mobile devices, and Microsoft applications while ensuring excellent customer service and minimal downtime.

Key Responsibilities:

• Provide Level 1/Level 2 technical support for desktop and laptop systems.
• Install, configure, and troubleshoot Windows operating systems and applications.
• Support Microsoft 365, Outlook, Teams, and other business applications.
• Diagnose and resolve hardware, software, printer, and network connectivity issues.
• Manage user accounts, passwords, and access permissions through Active Directory.
• Perform system upgrades, patching, and asset management activities.
• Document incidents, service requests, and resolutions in the ticketing system.
• Collaborate with IT teams to ensure timely issue resolution and service delivery.

Required Skills:

• Experience with Windows OS, Microsoft 365, Active Directory, and basic networking.
• Knowledge of desktop hardware, imaging, and deployment tools.
• Familiarity with ticketing systems such as Service Now or Jira.
• Strong troubleshooting, communication, and customer support skills.