IT Help Desk Technician

Help Desk Technician

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team.

Crew's commitments to you:

• Competitive compensation
• Daily pay options available at no cost to you
• Paid time off + 6 paid holidays each year
• Free carwashes, naturally
• Industry-leading training
• Incredible growth potential
• Tuition reimbursement and paid IT certifications
• Group health, dental, and vision
• 401K with company match

Crew's expectations:

• Work schedule is generally 10a-8p, 5 days per week, Tuesday-Saturday.
• Provide level 1 telephone/email support for all crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Possess initiative and motivation with a "get the job done" attitude.
• Strong knowledge of Windows operating systems and general Microsoft troubleshooting.
• High school diploma or equivalent is required. A+ or Network + certification along with an associate's or bachelor's degree in information technology highly preferred.
• Must possess the ability to deal tactfully with customers, team members, and the general public.
• Focused on quality while maintaining a sense of urgency.

We're Really in the People Business, We Just Happen to Wash Cars!