Desktop and Mobility Support

Desktop and Mobility Support

The Desktop and Mobility Support professional will provide technical support for desktop systems, laptops, mobile devices, and related hardware/software. The role includes troubleshooting user issues, device deployment, configuration, and maintaining a smooth end-user computing experience.

• Provide Level 1/Level 2 support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, upgrade, and troubleshoot Windows and macOS systems.
• Support iOS and Android mobile devices, including device setup, configuration, and troubleshooting.
• Perform hardware and software installations, upgrades, and replacements.
• Support device provisioning, imaging, deployment, and asset management.
• Troubleshoot issues related to operating systems, applications, printers, and connectivity.
• Manage support tickets and ensure timely resolution of user issues.
• Support remote users through remote access and troubleshooting tools.
• Maintain documentation for support processes and technical issues.
• Collaborate with infrastructure, network, security, and application teams to resolve complex issues.

• Experience in Desktop and End-User Support.
• Strong knowledge of Windows and macOS environments.
• Experience supporting iOS and Android devices.
• Knowledge of Microsoft Office and standard enterprise applications.
• Experience with Active Directory, device management, and remote support tools.
• Understanding of hardware troubleshooting and IT asset management.
• Strong customer service, communication, and problem-solving skills.
• Ability to work in a fast-paced support environment.