SAP EWM Support Engineer – L1/Warehouse Automation
Listed on 2026-09-01
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IT/Tech
IT Support, Technical Support
SAP EWM Support Engineer – L1 / Warehouse Automation
Location:
Indianapolis, IN
Duration: 6 months
Role Description s:- 4+ years of experience in SAP EWM support.
- Strong understanding of warehouse business processes including receiving, putaway, picking, packing, shipping, and inventory management.
- Experience providing application support in warehouse or manufacturing environments.
- Experience in providing support to warehouse automation technologies such as ASRS, Auto Store, AGV, pick-to-light, and WCS/MFS.
- Knowledge of RF devices, barcode scanning, and warehouse floor support.
- Experience in troubleshooting SAP EWM interfaces and integration issues.
- Strong analytical, problem-solving, and communication skills.
- Experience working in customer-facing support organizations.
- Experience in pharmaceutical warehouse operations.
- Experience with SAP S/4
HANA and warehouse control system integrations. - Familiarity with Exacta WES, World Link, and related warehouse applications.
- Understanding of network troubleshooting and printer support in warehouse environments.
Provide on-site SAP EWM Level 1 support in a 16x7 rotating shift model (morning/evening). Support warehouse operations including inbound, outbound, internal warehouse movements, and production supply processes. Perform initial diagnosis, troubleshooting, and resolution of SAP EWM production issues. Monitor and support interfaces between SAP EWM and other warehouse systems. Provide hands-on support to business users and warehouse floor operations. Manage incidents, track issue resolution, and coordinate escalations as required.
Monitor system performance and integration health. Maintain SOPs, support documentation, and knowledge articles. Coordinate with customer, vendor, and cross-functional teams for issue resolution. Communicate status updates and resolutions to stakeholders.
Resources should be quick learners and self-driven; capable of meeting with business users and working cross-functionally to define requirements, configure and deploy solutions. Ability to plan and prioritize work effectively to meet defined delivery levels in a customer-facing role. Excellent written/verbal communication skills. Actively participate among cross-functional teams and lead project initiatives to ensure projects are delivered on time and to required quality standards.
KeyWords to Search in Resume:
SAP EWM, warehouse management, L1 support, WMS, SAP S/4
HANA, RF devices, warehouse automation, ASRS, Auto Store, AGV, WCS, MFS, Exacta WES, World Link, incident management, pharma warehouse, onsite support
Desirable
Skills:
SAP Extended Warehouse Management (EWM) Experience
Required:
6-8
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