Associate Director, Field Medical Operations and Capabilities

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve.

This is hard, urgent, selfless work-but it's work worth doing. If you're driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

** Associate Director, Field Medical Operations and Capabilities*
* ** Organization Overview:*
* Global Field Medical Strategy & Operations serves to maximize the impact of the Field Medical community through standardized tools, innovation, and processes, with a goal of improving patient outcomes around the globe. As a function within Global Medical Affairs Capabilities and Innovation, operationalizing the Medical Affairs strategy to the personal channel is our purpose.  MSL customers include Scientific and Clinical Experts.

These are HCPs (Health Care Professional) with noted expertise and needs for in-depth and cutting-edge information.  The Medical Science Liaison (MSL) program is designed to meet these needs through field-based medical professionals.

The Associate Director - Field Medical Operations and Capabilities role will partner across teams to lead operational & capability implementation. The Associate Director will play a central role in executing and operationalizing Medical Affairs initiatives to optimize global MSL impact through technology enablement.

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

This position reports to the Executive Director - Global Field Medical Operations and Capabilities.

** Responsibilities:*
* Field Medical Operations and Capabilities

+ Drive the advancement of Field Medical capabilities, platforms, and processes.  Examples include virtual capabilities, imbedding AI within capabilities, Engagement Planning, CRM management, global data enablement, content management, and reporting.

+ Lead Field Medical Sizing, Alignments, and Territory Management efforts.

+ Field Medical analytical business acumen turning data into insights into action.

+ Lead FMSO India team to deliver world-class operations.

+ Monitor current technologies, data, processes, and industry insights to identify opportunities that optimize field operations strategy.

+ Partner with field medical teams to operationalize therapeutic area focus and lead territory sizing/structural needs aligned with priorities across BUs and/or global affiliates.

+ Maintain service levels in timeliness, performance and quality to support ongoing business needs.

+ Partner across Field Operations and lead through the execution of projects.

+ Answerable to the performance and results of FMSO capabilities.

+ Ensure compliance with company policies and local laws and regulations for Field Medical.

Technical Subject Matter Expert (SME)

+ Responsible for delivering and enabling innovative technologies and capabilities of current and future field operations capabilities, with a focus on imbedding AI across work streams.

+ Responsible for prioritization and agile delivery of aligned platform roadmaps, articulating requirements, and performing business user testing of releases of assigned platforms.

+ Perform duties as System Owner and business subject matter expert on Field Medical platforms enabling and accelerating reach and scale by the Global Medical Affairs function.

+ Provide knowledge and training support for all users of designated platforms.

+ Represent business in system governance and prioritization meetings.

+ Involve users and their feedback in development and implementation of tools and services.

+ Assure assigned platforms are operationally stable, and continuously improved based on data in partnership with Tech@Lilly.

** Basic Requirements:*
* + Bachelor's degree

+ 3+ years of direct experience supporting field operations (i.e., field structure operations, engagement planning, reporting, etc.)

+…