Technical Services and Automation Specialist; Indianapolis

Technical Services And Automation Specialist

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact.

That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders.

Position Summary:

This position will provide technical service to Sealed Air customers and promote the use of Sealed Air Cryovac packaging materials and Sealed Air Cryovac equipment systems. Supporting sales and marketing within the accounts by providing timely completion of both external and internal service call reporting along with detailed administrative documentation including, account performance reports, customer relation management and project updates.

Job Description:

Assist in daily equipment startups at multiple sites with customers, troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials. Assist internal technical service representatives, sales, and customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation. Inform customers of safety regulations, technical information, modifications and improvements. Analyzes packaging quality and production problems to determine if equipment, material or product related.

Assist customers in understanding preventative maintenance programs and spare parts requirements. Enhance customer relations with regular visits, calls, value capture, audits of equipment, aiding in securing parts and advise on packaging techniques per territory business plan. Assists service/sales in supporting new products and opportunities. Supporting sales and marketing with timely completion of all administrative reports.