Assistant Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This Assistant Facilities Manager role involves comprehensive oversight of site and vendor management, client relationship development, financial controls, and team leadership within facilities operations. The position requires managing vendors across multiple building systems, ensuring compliance with contracts and safety policies, and delivering exceptional service levels while achieving financial targets. This hands-on role combines operational oversight with strategic planning, requiring both technical knowledge of building systems and strong leadership capabilities to manage professional teams and drive performance excellence.

Responsibilities

* This Assistant Facilities Manager role involves comprehensive oversight of site and vendor management, client relationship development, financial controls, and team leadership within facilities operations

* The position requires managing vendors across multiple building systems, ensuring compliance with contracts and safety policies, and delivering exceptional service levels while achieving financial targets

* This hands-on role combines operational oversight with strategic planning, requiring both technical knowledge of building systems and strong leadership capabilities to manage professional teams and drive performance excellence

* Manage site operations in accordance with all agreed policies, procedures, and contract scope while ensuring vendor compliance across janitorial, mechanical, electrical, HVAC, and other critical systems

* Proactively develop and manage client relationships to meet or exceed key performance indicators and deliver exceptional service quality as reflected in client feedback

* Assist with financial management including annual budgeting, quarterly forecasting, monthly spend reporting, and managing vendor purchase orders, invoices, and payments

* Lead, manage, and develop a professional team providing excellent onboarding, training, and performance management to create an environment of teamwork and excellence

* Support implementation of short and long-term projects, innovative programs, and processes that reduce operating costs while coordinating with fitness, food services, security, and capital project teams

* Handle site operations activities including moves/reconfigurations, events, safety protocols, reception services, and participate in rotating on-call schedule for client emergencies

* Act as JLL ambassador by maintaining cultural and ethical requirements while aligning with facilities leadership team in managerial capacity

* Physical Demands and Work Environment:

* Must be able to work in various building environments including mechanical rooms, office spaces, and outdoor areas

* May require standing, walking, and physical inspection of building systems and facilities

* Occasional lifting and moving of materials or equipment as needed for site operations

Qualifications

Required Qualifications:

* 2+ years of experience in facilities management or related field with proven track record in operations management

* 3+ years' experience with facilities management and managing CMMS/Work Order applications

* Basic knowledge of building systems including mechanical and electrical systems for effective vendor oversight

* Effective contractor management skills with ability to ensure compliance with contracts and insurance requirements

* Proficient in a range of information technology tools and platforms for reporting and communication

* Strong analytical, organizational, and presentation skills for financial reporting and client communication

* Ability to ensure compliance with health and safety, environment, and risk management policies and procedures

Preferred Qualifications:

* Undergraduate degree preferred, or equivalent experience in facilities management or related field

* Ability to multitask and work without direct supervision in fast-paced facilities environment

* Ability to plan and manage work under time constraints while maintaining quality standards

* Experience with annual budgeting and quarterly forecasting processes in facilities or operations roles

* Knowledge of capital planning processes and client interface experience for building improvements

* Strong communication skills for client relationship development and team leadership

* Experience with vendor contract procurement processes and sourcing support

This position does not provide visa sponsorship. Candidates must be authorized to work in the…