Supervisor, Application & Software Engineering

Supervisor, Applications & Software Engineering

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Everyone is focused on serving the customer and we do that by collaborating and supporting each other

Associates look forward to coming to work each day

Every associate matters and makes a difference

It is truly a culture like no other — We hope you will join our team!

The Supervisor, Applications & Software Engineering oversees and guides the development of functionality within assigned domains, products, or services in application development that impact future business capabilities. Leads teams in designing, developing, and maintaining complex, integrated systems and architectures. Demonstrates strong technical leadership, cross-domain expertise, and the ability to align technical direction with business strategy. Responsible for supervising engineers in creating, testing, and implementing software that provides robust infrastructure and applications used across business units.

• Leads and supervises the application development process and underlying frameworks.

• Oversees and reviews application design to ensure technical and architectural alignment.

• Coordinates and prioritizes development efforts across multiple platforms and teams.

• Partners with QA leadership to ensure testing quality, coverage, and efficiency.

• Establishes and enforces framework and software standards; drives continuous improvement initiatives.

• Evaluates development processes and implements strategies to enhance team performance and delivery.

• Plans and directs upgrades, migrations, optimizations, and new implementations, resolving performance or efficiency issues.

• Oversees the creation and review of scripts, templates, interfaces, and utility applications to optimize functionality.

• Ensures development, testing, troubleshooting, and documentation of new and enhanced systems meet organizational standards.

• Reviews and approves test plans for existing and new operating environments.

• Provides escalation-level (level
3) support for complex technical issues within area of responsibility.

• Leads root-cause analysis and resolution of high-impact systems problems.

• Defines and promotes coding standards, capacity planning, recovery strategies, and security practices.

• Monitors and evaluates team code quality; coaches developers toward technical excellence.

• Provides input on architectural direction and recommends solutions aligned with organizational goals.

• Identifies patterns and promotes conceptual thinking in solving systemic problems.

• Makes proactive leadership decisions to translate business direction into technical execution.

• Escalates issues appropriately to Technology Management while ensuring team accountability and ownership.

• Communicates effectively with Management and Technology Leadership to provide status, influence outcomes, and align priorities.

• Leads cross-functional meetings to build understanding and alignment between stakeholders.

• Provides mentorship, coaching, and performance feedback to engineering team members.

• Prepares and delivers presentations and communications to peers, management, and stakeholders.

• Applies conceptual thinking to identify patterns, root causes, and strategic solutions across teams.

• Uses data-driven approaches to evaluate trade-offs, risks, and impacts of technical decisions.

• Encourages systematic problem-solving within the team and fosters a culture of continuous improvement.

• Makes proactive, informed decisions that translate organizational direction into specific technical actions.

• Exercises independent judgment to prioritize initiatives and allocate team resources effectively.

• Escalates issues strategically to Technology Management while maintaining team autonomy in execution.

• Communicates regularly with Management and Technology Leadership on status, issues, and outcomes.

• Leads cross-functional and stakeholder…