Director of Operations ROCK Community Center Youth & Children

RCCYC Director Of Operations

The ROCK Community Center for Youth & Children (RCCYC) champions the development of healthy, whole, and resilient youth and children in Arlington Woods and beyond. The Center provides safe, accessible, high-quality, holistic programs and support services for K–12 youth and their families, spanning education, recreation, leadership, and enrichment.

The Director of Operations ensures that the day-to-day administrative, logistical, and support functions of RCCYC run smoothly so staff, volunteers, and youth can thrive in a safe, well-managed environment.

This role manages registration, attendance, food service coordination, transportation liaison activities, supply/inventory control, scheduling, and compliance reporting. Additionally, the Director of Operations manages operational budget lines (supplies, snacks/meals, transportation, and administrative systems) and provides regular financial updates to the Center Director, who holds overall responsibility for RCCYC's budget and grant compliance.

Essential duties and responsibilities include:

• Oversee youth registration, enrollment, and renewal processes; maintain accurate records and databases.
• Manage daily attendance tracking and ensure accurate reporting.
• Coordinate transportation logistics, including IPS bussing and parent/guardian pick-up protocols.
• Develop and manage daily/weekly staff schedules in collaboration with the Center Director and Director of Programs.
• Manage operational budget lines (supplies, food/snacks, transportation, administrative systems).
• Partner with ESC's central Facilities and Security teams to ensure a safe, welcoming environment.
• Provide the Center Director with operational reports (attendance, incidents, meal counts, transportation).

Qualifications:

Required:

• Bachelor's degree in business administration, nonprofit management, or related field—or equivalent operational leadership experience.
• 3+ years of experience in operations, administration, or logistics within a youth-serving or nonprofit environment.
• Demonstrated experience managing budgets or budget lines.
• Strong organizational, scheduling, and recordkeeping skills.
• Ability to work 100% onsite, 9 hours daily (8 hrs onsite + 1 hr lunch).

Preferred:

• Experience with after school, community center, or youth-serving program operations.
• Familiarity with grant compliance and reporting.
• Bilingual skills a plus.

Certifications/Requirements:

• CPR/First Aid (or attainable within 60 days).
• Mandated Reporter training.
• Background check clearance.

Competencies:

• Operational Excellence – Manages logistics and processes to ensure smooth daily operations.
• Financial Stewardship – Manages operational budgets responsibly and transparently.
• Organization & Planning – Anticipates needs and prevents disruptions.
• Collaboration – Works effectively with Center Director, Programs Director, and ESC teams.
• Accountability – Produces accurate, timely reports.
• Adaptability – Responds quickly to daily challenges and unexpected changes.

Physical/Work Conditions:

• Active, youth-centered environment requiring mobility across program areas.
• Ability to lift up to 25 lbs. for supplies and equipment.
• Daily onsite presence for 8 working hours plus a 1-hour lunch (9-hour workday total).

Success Metrics:

• Accurate, timely registration and attendance records.
• Efficient, uninterrupted daily operations.
• Operational budgets tracked and managed responsibly within approved limits.
• Compliance with all RCCYC and funder requirements.
• Positive staff and family satisfaction with logistics and support systems.